The easiest way to manage your queue and scale your business
Reduce wait times, boost operational efficiency, and connect your customers to the right service at the right time.
Reduce wait times, boost operational efficiency, and connect your customers to the right service at the right time.
Other queue management solutions make you choose between features, flexibility, or service. We give you everything.
The WaitWell platform is versatile and easily configured to your unique service workflows.
Start with the capabilities you need most. Toggle features on or off whenever you need them.
No need to call us to make changes. It’s easy to adjust settings and workflows on the fly.
The platform is easy – really easy – to use. We’ve had customers report mastering WaitWell in 15 minutes or less.
Leadership is LOVING this system, our staff is as well. We are so thankful and impressed with the customization of the platform.
It’s a better experience for the guests and it’s more income for us so it’s just a no-brainer. It’s a win-win for everyone.
Very convenient system for both the customers and the company. Can’t even imagine how to arrange people in the line better. WaitWell does it perfectly!!!
We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.
If you need a queue, get Waitwell!
Even using the product for the first time, it was easy to navigate and use.
Serve more customers more efficiently with an all-in-one queuing and booking platform.
Let your customers choose how and where they want to wait. Make your virtual waitlist available via QR code, website link, or onsite kiosk.
Balance in-person, virtual, booked, and walk-in appointments across multiple locations with a versatile self-serve booking system.
Get timesaving workflow automation tailored to your unique services, locations, and business goals.
Sync WaitWell with your CRM, email, calendar, virtual meeting platform, customer feedback tool, and more to give agents quick access to essential customer data.
Track the service metrics that matter most to your business with a real-time dashboard, customized for your industry, services, and goals.
See current wait time, average wait time, peak volume, no-shows, and more in real time across multiple locations.
Choose from 30+ pre-built industry and service-specific performance reports or create your own.
Create custom KPIs within your dashboard and monitor performance from anywhere using the WaitWell mobile app.
Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.
Deliver multilingual content and real-time communications with language detection and dynamic translation.
Create custom automated voice notifications to let customers know it’s their turn.
Connect WaitWell to a smart TV lobby display so customers can visually monitor their wait status.
Document important service accessibility details within a customer’s profile to empower future agents to anticipate needs.
Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.
Communicate directly with customers before and after service.
Set your waiting room capacity and notify customers when there’s space inside.
Allow customers to put themselves on hold until they’re ready for service.
We know you’re busy serving your customers. That’s why we designed WaitWell for fast, easy implementation you can run with right away. Once you’re live, you probably won’t need us. But if you do – we’re just a call or email away.
Our experts work closely with you to configure WaitWell for your unique services and operational goals.
We have setup down to a science and will have your team live and trained in days.
Regular touchpoints with your account manager help you maximize the value of WaitWell for your business.
When you need us, just call us. We won’t charge you extra, because, well… that’s not good service.