The easiest way to manage your queue and scale your business

Reduce wait times, boost operational efficiency, and connect your customers to the right service at the right time.

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Small and midsized service locations partner with WaitWell and never look back

Other queue management solutions make you choose between features, flexibility, or service. 
We give you everything.

Highly configurable to your needs

The WaitWell platform is versatile and easily configured to your unique service workflows.

Scale-up, scale-down features

Start with the capabilities you need most. Toggle features on or off whenever you need them.

Total admin control

No need to call us to make changes. It’s easy to adjust settings and workflows on the fly.

Rapid staff adoption

The platform is easy – really easy – to use. We’ve had customers report mastering WaitWell in 15 minutes or less.

Don’t wait. Start getting 
results like these in days…

What our customers are saying…

Leadership is LOVING this system, our staff is as well. We are so thankful and impressed with the customization of the platform.

Erika Menes Director of Marketing and Information Systems
East El Paso Animal Hospital

It’s a better experience for the guests and it’s more income for us so it’s just a no-brainer. It’s a win-win for everyone.

Ryan Bajaras Marketing Manager
Langer’s Entertainment Center

Very convenient system for both the customers and the company. Can’t even imagine how to arrange people in the line better. WaitWell does it perfectly!!!

Yuliia R. WaitWell User

We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.

Ivy Vuong WaitWell User
East Calgary Registry

If you need a queue, get Waitwell!

Vansh P. WaitWell User

Even using the product for the first time, it was easy to navigate and use.

Kevin Senior Benefits Consultant

Everything you need to improve
efficiency and retain customers

Serve more customers more efficiently with an all-in-one queuing and booking platform.

Reduce onsite waiting with a virtual queue

Let your customers choose how and where they want to wait. Make your virtual waitlist available via QR code, website link, or onsite kiosk.

  • Self-check-in
  • Transparent wait times and position in line
  • In-person or virtual service options

Manage your busy schedule more efficiently

Balance in-person, virtual, booked, and walk-in appointments across multiple locations with a versatile self-serve booking system.

  • Customize availability by service, provider, or location
  • Request digital waivers or intake forms in advance
  • Automate confirmation texts and appointment reminders

Automate workflows for faster service delivery

Get timesaving workflow automation tailored to your unique services, locations, and business goals.

  • Ticket routing and prioritization
  • Task sequencing
  • Automated customer communications

Unlock more efficiency from your tech stack

Sync WaitWell with your CRM, email, calendar, virtual meeting platform, customer feedback tool, and more to give agents quick access to essential customer data.

  • Robust open API
  • Enterprise-grade data privacy and security
  • Seamless integration with Zoom, Microsoft Teams, and Google Meet

Get deep insights into service operations

Track the service metrics that matter most to your business with a real-time dashboard, customized for your industry, services, and goals.

Real-time data

See current wait time, average wait time, peak volume, no-shows, and more in real time across multiple locations.

30+ pre-built reports

Choose from 30+ pre-built industry and service-specific performance reports or create your own.

Customized goal-setting

Create custom KPIs within your dashboard and monitor performance from anywhere using the WaitWell mobile app.

Make it easier to access your services

Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.

Multilingual

Deliver multilingual content and real-time communications with language detection and dynamic translation.

Voice Notifications

Create custom automated voice notifications to let customers know it’s their turn.

Visual Displays

Connect WaitWell to a smart TV lobby display so customers can visually monitor their wait status.

Customer Notes

Document important service accessibility details within a customer’s profile to empower future agents to anticipate needs.

Virtual Service

Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.

Two-Way Texting

Communicate directly with customers before and after service.

Two-Stage Waiting

Set your waiting room capacity and notify customers when there’s space inside.

Queue Holds

Allow customers to put themselves on hold until they’re ready for service.

Expect our 5-star service and support from day one

We know you’re busy serving your customers. That’s why we designed WaitWell for fast, easy implementation you can run with right away. Once you’re live, you probably won’t need us. But if you do – we’re just a call or email away.

Tailored workflows

Our experts work closely with you to configure WaitWell for your unique services and operational goals.

Implementation in days

We have setup down to a science and will have your team live and trained in days.

Dedicated account manager

Regular touchpoints with your account manager help you maximize the value of WaitWell for your business.

No-charge support

When you need us, just call us. We won’t charge you extra, because, well… that’s not good service.