Better, more efficient service delivery. It’s about time.
We help busy service locations across North America improve operational efficiency and reputation by delivering services with speed and excellence.
We had a problem. And we didn’t wait for someone else to solve it.
“There’s got to be a better way”
Steve and Shannon Vander Meulen were running a busy motor vehicle registry office, and it was chaotic. Long lineups, customers directed to agents unqualified to help, and no data or insights into operational efficiency.
“Why not create our own queue and booking solution?”
They knew exactly what was needed: Technology that would ensure customers would arrive at the right place, at just the right time, fully prepared for service.
“Wow… people need this.”
Steve and Shannon saw immediate results in their registry. The office was quieter and less crowded. Staff stress levels went down and customer satisfaction went up. Managers got operational insights they’d never had before and finally knew where to provide more support. It was a win for everyone.
Great service is an attainable goal for every organization. You just need the right processes and tools.
One platform for all your queuing and booking needs
Meet our leaders
Steve Vander Meulen
CEO/Co-founder
Shannon Vander Meulen
CMO/Co-founder
Steve Drew
CTO/Co-founder
Sarah Dyack
Director,
Customer Success
Our team in action
We were built for the busy
From architecture to features, our queue management system was specifically designed to help organizations with multi-service operations deliver 1:1 service with excellence.
Trusted by busy service locations across North America
See why service gets better with WaitWell
Contact our team to learn more about the platform and the results you could achieve.