Better, more efficient service delivery. It’s about time.
We help busy service locations across North America improve operational efficiency and reputation by delivering services with speed and excellence.
We had a problem. And we didn’t wait for someone else to solve it.
“There’s got to be a better way”
Steve and Shannon Vander Meulen were running a busy motor vehicle registry office, and it was chaotic. Long lineups, customers directed to agents unqualified to help, and no data or insights into operational efficiency.
“Why not create our own queue and booking solution?”
They knew exactly what was needed: Technology that would ensure customers would arrive at the right place, at just the right time, fully prepared for service.
“Wow… people need this.”
Steve and Shannon saw immediate results in their registry. The office was quieter and less crowded. Staff stress levels went down and customer satisfaction went up. Managers got operational insights they’d never had before and finally knew where to provide more support. It was a win for everyone.
Great service is an attainable goal for every organization. You just need the right processes and tools.
One platform for all your queuing and booking needs
Meet our leaders
Steve Vander Meulen
CEO/Co-founder
Steve Vander Meulen
CEO/Co-founder
Steve Vander Meulen co-founded WaitWell because he believes strongly in the power of technology to drive efficiency and innovation within all industries. He has been building and commercializing enterprise software for some of Canada’s top tech companies, including Intuit and SMART Technologies, for more than 25 years. As the CEO of WaitWell, Steve leads sales, partnerships, investor relations and product development.
Shannon Vander Meulen
CMO/Co-founder
Shannon Vander Meulen
CMO/Co-founder
Shannon is a subject matter expert in service delivery optimization. She is adept at leveraging technology to streamline processes. Before co-founding WaitWell, Shannon owned and managed a large government registry office. She also has 15+ years of classroom experience in Higher Education. Shannon leads the marketing team at WaitWell to build awareness of WaitWell and how queue, booking and workflow technology can improve service for customers, staff and administration at busy service locations everywhere.
Steve Drew
CTO/Co-founder
Steve Drew
CTO/Co-founder
With over 40 years of IT experience, Steve Drew has designed, developed and implemented all types of software solutions, from enterprise applications to mobile apps. Steve is passionate about harnessing the power of technology to help enterprise organizations boost efficiency and lower costs. Steve is a co-founder at WaitWell and also the Chief Technology Officer, leading a team of developers who are focused on building and evolving the world’s leading queue and booking platform for busy service locations.
Sarah Dyack
Director, 
Customer Success
Sarah Dyack
Director, 
Customer Success
Sarah brings extensive experience in customer experience across multiple sectors, from publishing to financial services. She founded the Customer Success Department at WaitWell early in the company’s history and has a passion for cultivating deep partnership relationships with her clients. Sarah loves the diversity of this partner base, understanding their unique challenges and finding the most effective way to solve issues and generate solutions that will revolutionize their business. She leads a team of customer-first account managers who share her sense of care for their clients’ success.
Our team in action
We were built for the busy
From architecture to features, our queue management system was specifically designed to help organizations with multi-service operations deliver 1:1 service with excellence.
Trusted by busy service locations across North America
See why service gets better with WaitWell
Contact our team to learn more about the platform and the results you could achieve.