Better, more efficient service delivery. It’s about time.

Steve Vander Meulen co-founded WaitWell because he believes strongly in the power of technology to drive efficiency and innovation within all industries. He has been building and commercializing enterprise software for some of Canada’s top tech companies, including Intuit and SMART Technologies, for more than 25 years. As the CEO of WaitWell, Steve leads sales, partnerships, investor relations and product development.

Shannon is a subject matter expert in service delivery optimization. She is adept at leveraging technology to streamline processes. Before co-founding WaitWell, Shannon owned and managed a large government registry office. She also has 15+ years of classroom experience in Higher Education. Shannon leads the marketing team at WaitWell to build awareness of WaitWell and how queue, booking and workflow technology can improve service for customers, staff and administration at busy service locations everywhere.

With over 40 years of IT experience, Steve Drew has designed, developed and implemented all types of software solutions, from enterprise applications to mobile apps. Steve is passionate about harnessing the power of technology to help enterprise organizations boost efficiency and lower costs. Steve is a co-founder at WaitWell and also the Chief Technology Officer, leading a team of developers who are focused on building and evolving the world’s leading queue and booking platform for busy service locations.

Sarah brings extensive experience in customer experience across multiple sectors, from publishing to financial services. She founded the Customer Success Department at WaitWell early in the company’s history and has a passion for cultivating deep partnership relationships with her clients. Sarah loves the diversity of this partner base, understanding their unique challenges and finding the most effective way to solve issues and generate solutions that will revolutionize their business. She leads a team of customer-first account managers who share her sense of care for their clients’ success.