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Finally. A government queue management system with a modern experience.

Reduce customer wait times and automate complex service flows across multiple locations with a secure, highly configurable queue management and booking platform.

Trusted by DMVs, police stations and municipal offices across North America

We help public servants deliver better service

Government offices are always busy. And with so many customers, needs, and service types, it’s hard to keep schedules on track. WaitWell takes the stress out of service, giving you an all-in-one solution for virtual queuing, appointment booking, workflow automation, and service analytics.

Improve customer and staff satisfaction

Eliminate physical lineups to create a better experience for customers and staff.

Create efficient customer flows

Keep public service flowing smoothly by automatically connecting customers to the right service at the right time.

Maximize operational efficiency

See real-time service operations at a glance to uncover service trends and customer insights.

The WaitWell difference

Replace lengthy lines with convenient queues

Let customers add themselves to a virtual lineup via QR code, website link, or onsite kiosk. Customers can choose where they want to wait until it’s their turn to be served, and staff can easily monitor and manage the queue from a single screen.

  • Self-serve check-in
  • Automated text and email reminders
  • Real-time status and wait times

Finally integrate appointments and walk-ins

Customers can book appointments for government services in advance or join the queue for walk-in service. Staff can easily manage both from one screen and prioritize customers based on service type or urgency.

Improve customer flow with workflow automation

Solve the customer flow inefficiencies leading to long wait times. Configure the ideal workflows for specific services or locations to connect customers to the right agent at the right time, and collect valuable customer insights along the way.

  • Database integrations
  • Waiver and intake form upload
  • Automated post-visit surveys

Improve operational efficiency across multiple locations

Multi-location government queue management and booking is simple with WaitWell. Easily configure settings, workflows, and communication by location or region in one easy-to-use dashboard.

Customize services

Adjust appointment availability to reflect the services you offer and the hours you’re open.

Create unique workflows

Automate manual tasks with the workflows that work best for each location.

Choose queuing methods

Choose which check-in options to offer where – QR code, website, or kiosk.

See our kiosk solutions

Know where service can be better

See real-time insights into customer wait times, staff performance, and customer experience ratings across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.


Currently Waiting


Peak Waiting at 9am


Being Served

11 min

Average Wait Time


Total Served


No Show



6.4 min

Average Serve Time

More features public offices and their customers love

Real-Time Wait Times

See the current or average wait time for any location, service, or provider.

Two-Way Texting

Communicate directly with customers before and after their visit.

Automated Reminders

Text or email reminders for appointments and document submissions.

Online Scheduling

Offer self-serve online scheduling for various government services.

Waivers & Intake Forms

Enable customers to complete and submit forms, waivers, and other documents in advance online.

Ticket Prioritization

Manage queues based on service urgency or appointment type.


Serve diverse populations with accessible and multilingual service support.

Database Integration

Work with the WaitWell API to access customer data the way you want.

What our public sector customers are saying…

We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.

Ivy Vuong East Calgary Registry

We are extremely pleased with the versatility of WaitWell and the ease with which we can customize the program to meet our specific needs. From the very first day, our customers have given us great positive feedback.

Dennis Howie Owner
Registry South Trail Crossing

Waitwell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the QMS space.

Matthew Carleton Business Systems Analyst
Regina Police Services

The system is easy to use and we have the ability to make changes based on our needs. The implementation was smooth and the customer support was superior.

Janet W. WaitWell User

I work at the registry and this is a great system to manage large crowds. I would highly recommend this system for any businesses that have large volumes of walk-in clients.

V. N. WaitWell User

People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It’s also wonderful for clerks to not have to see a huge lineup in front of them.

Omar Assistant Manager, Government Relations