Finally. A government queue management system with a modern experience.
Reduce customer wait times and automate complex service flows across multiple locations with a secure, highly configurable queue management and booking platform.
Trusted by DMVs, police stations and municipal offices across North America
We help public servants deliver better service
Government offices are always busy. And with so many customers, needs, and service types, it’s hard to keep schedules on track. WaitWell takes the stress out of service, giving you an all-in-one solution for virtual queuing, appointment booking, workflow automation, and service analytics.
Improve customer and staff satisfaction
Eliminate physical lineups to create a better experience for customers and staff.
Create efficient customer flows
Keep public service flowing smoothly by automatically connecting customers to the right service at the right time.
Maximize operational efficiency
See real-time service operations at a glance to uncover service trends and customer insights.
The WaitWell difference
Replace lengthy lines with convenient queues
Let customers add themselves to a virtual lineup via QR code, website link, or onsite kiosk. Customers can choose where they want to wait until it’s their turn to be served, and staff can easily monitor and manage the queue from a single screen.
- Self-serve check-in
- Automated text and email reminders
- Real-time status and wait times
Finally integrate appointments and walk-ins
Customers can book appointments for government services in advance or join the queue for walk-in service. Staff can easily manage both from one screen and prioritize customers based on service type or urgency.
Improve customer flow with workflow automation
Solve the customer flow inefficiencies leading to long wait times. Configure the ideal workflows for specific services or locations to connect customers to the right agent at the right time, and collect valuable customer insights along the way.
- Database integrations
- Waiver and intake form upload
- Automated post-visit surveys
Improve operational efficiency across multiple locations
Multi-location government queue management and booking is simple with WaitWell. Easily configure settings, workflows, and communication by location or region in one easy-to-use dashboard.
Customize services
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Create unique workflows
Automate manual tasks with the workflows that work best for each location.
Choose queuing methods
Choose which check-in options to offer where – QR code, website, or kiosk.
Know where service can be better
See real-time insights into customer wait times, staff performance, and customer experience ratings across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
More features public offices and their customers love
Real-Time Wait Times
See the current or average wait time for any location, service, or provider.
Service Locator Map
Embed dynamic maps to your website with automatic availability and wait time updates across your multiple locations.
Automated Reminders
Text or email reminders for appointments and document submissions.
Online Scheduling
Offer self-serve online scheduling for various government services.
Waivers & Intake Forms
Enable customers to complete and submit forms, waivers, and other documents in advance online.
Ticket Prioritization
Manage queues based on service urgency or appointment type.
Accessibility
Serve diverse populations with accessible and multilingual service support.
Database Integration
Work with the WaitWell API to access customer data the way you want.
What our public sector customers are saying…
We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.
Ivy Vuong East Calgary Registry
We are extremely pleased with the versatility of WaitWell and the ease with which we can customize the program to meet our specific needs. From the very first day, our customers have given us great positive feedback.
Dennis Howie Owner
Registry South Trail Crossing
Waitwell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the QMS space.
Matthew Carleton Business Systems Analyst
Regina Police Services
The system is easy to use and we have the ability to make changes based on our needs. The implementation was smooth and the customer support was superior.
Janet W. WaitWell User
I work at the registry and this is a great system to manage large crowds. I would highly recommend this system for any businesses that have large volumes of walk-in clients.
V. N. WaitWell User
People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It’s also wonderful for clerks to not have to see a huge lineup in front of them.
Omar Assistant Manager, Government Relations
Simplify service delivery in days
See how WaitWell empowers busy government offices to deliver better service more efficiently.