Finally. A government queue management system with a modern experience.
Reduce customer wait times and automate complex service flows across multiple locations with a secure, highly configurable queue management and booking platform.
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Reduce customer wait times and automate complex service flows across multiple locations with a secure, highly configurable queue management and booking platform.
Government offices are always busy. And with so many customers, needs, and service types, it’s hard to keep schedules on track. WaitWell takes the stress out of service, giving you an all-in-one solution for virtual queuing, appointment booking, workflow automation, and service analytics.
Eliminate physical lineups to create a better experience for customers and staff.
Keep public service flowing smoothly by automatically connecting customers to the right service at the right time.
See real-time service operations at a glance to uncover service trends and customer insights.
Let customers add themselves to a virtual lineup via QR code, website link, or onsite kiosk. Customers can choose where they want to wait until it’s their turn to be served, and staff can easily monitor and manage the queue from a single screen.
Customers can book appointments for government services in advance or join the queue for walk-in service. Staff can easily manage both from one screen and prioritize customers based on service type or urgency.
Solve the customer flow inefficiencies leading to long wait times. Configure the ideal workflows for specific services or locations to connect customers to the right agent at the right time, and collect valuable customer insights along the way.
Multi-location government queue management and booking is simple with WaitWell. Easily configure settings, workflows, and communication by location or region in one easy-to-use dashboard.
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Automate manual tasks with the workflows that work best for each location.
Choose which check-in options to offer where – QR code, website, or kiosk.
See real-time insights into customer wait times, staff performance, and customer experience ratings across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
See the current or average wait time for any location, service, or provider.
Embed dynamic maps to your website with automatic availability and wait time updates across your multiple locations.
Text or email reminders for appointments and document submissions.
Offer self-serve online scheduling for various government services.
Enable customers to complete and submit forms, waivers, and other documents in advance online.
Manage queues based on service urgency or appointment type.
Serve diverse populations with accessible and multilingual service support.
Work with the WaitWell API to access customer data the way you want.
We now understand when our ability to fulfill demand is getting in the way of increasing our sales, so we can make better hiring and scheduling decisions.
We are extremely pleased with the versatility of WaitWell and the ease with which we can customize the program to meet our specific needs. From the very first day, our customers have given us great positive feedback.
Waitwell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the QMS space.
The system is easy to use and we have the ability to make changes based on our needs. The implementation was smooth and the customer support was superior.
I work at the registry and this is a great system to manage large crowds. I would highly recommend this system for any businesses that have large volumes of walk-in clients.
People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It’s also wonderful for clerks to not have to see a huge lineup in front of them.