The veterinary queue management solution people and pets prefer

Reduce in-clinic waiting with quick, convenient pet check-in and workflow automation configured to your vet clinic’s needs.

Vet clinics are notoriously chaotic. Make yours the exception.

Make check-in and waiting more convenient

Digitize intake forms and reduce waiting room crowding to deliver a calm and efficient experience.

Communicate clearly with pet owners

Reduce confusion and keep pet owners informed before, during, and after treatment.

Improve your triage process

Identify and prioritize emergency cases faster for timely, effective care.

Simplify pet intake with digital forms

No more time-consuming paper intake forms. Automatically send digital, mobile-friendly forms to pet owners before they arrive at your clinic, and triage urgency based on specific answers within the form.

Let pet owners choose where to wait

Enable pet owners to join your virtual waitlist by QR code, website link, or onsite kiosk. Instead of crowding your waiting room with a sick or anxious pet, pet owners can wait from anywhere and receive reminders and updates by text or email.

  • Self-serve check-in
  • Automated text and email notifications
  • Real-time status and wait times

Finally integrate appointments and walk-ins

Pet owners can book appointments in advance or join the queue for walk-in service. Staff can easily manage both from one screen to keep the schedule on track and move pets that require urgent attention to the front of the line.

  • All essential pet information in one place
  • Text message appointment self-check-in
  • Automated prioritization with emergency criteria

Keep the lines of communication open

Check people in, answer questions, or provide queue updates – all from the same screen. All communication can be automated, with the ability to send and receive messages in real time as needed.

  • Pre-built veterinary communication templates
  • Two-way texting
  • Configurable communication workflows

Configure WaitWell for your vet clinic needs

Work with our service delivery experts to configure and automate workflows for operational efficiency. After set-up, you can easily adjust settings and workflows in just a few clicks.

Automate unique workflows

Configure task sequences for new pet intake, follow-ups, and more to reduce staff effort and shorten wait times.

Create custom buttons

Add custom buttons (e.g. Return to Checkout) to workflows to facilitate efficient movement of pets through your clinic.

Integrate with practice management software

Sync essential pet and owner information with any veterinary practice management software.

Learn more about integrations

More features vet clinics and pet owners love

Real-Time Wait Times

See the current or average wait time for any service or provider.

Two-Way Texting

Communicate directly with pet owners before and after service.

Automated Reminders

Create automated appointment reminders and queue updates.

Queue Holds

Allow pet owners to put themselves on hold until they’re ready for service.

Waivers & Intake Forms

Request and verify pet intake documents before appointments.

Two-Stage Wait

Set your waiting room capacity and notify pet owners when there’s space inside.

Self-Service Check-In

Let pet owners check in for appointments by responding to a confirmation text.

Customer Reviews

Track reviews and feedback by service provider or service type.

Leadership is LOVING this system, our staff is as well. We are so thankful and impressed with the customization of the platform.

Erika Menes Director of Marketing and Information Systems
East El Paso Animal Hospital

Using WaitWell has really helped Clever Canines to optimize the end-of-day pick WaitWell helps us to keep our focus on providing quality feedback so that dog owners can build upon the work we are doing at DaySchool.

Joe Scorgie Owner
Clever Canines