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Take your queue to the cloud

WaitWell’s advanced cloud architecture delivers enterprise-grade security and performance and can be easily scaled up or down to meet your business needs.

SOC2 Type 2
Multi-Location Admin
SOC2 Compliant

WaitWell architecture wins every time



All capabilities are built into the platform, ready to be enabled or disabled.

Multi-Tenant Database

Every customer has its own secure database, partitioned and isolated from other customer.

Role-Based Access Control (RBAC)

Granular user permissions for agents, managers, admins, global admin, or custom roles.

Configurable Workflows

Unique, customized workflows, ready in days.

Other Queue
Management Platforms

Tedious Customization

Even minor customizations require building new instances of the product.

Single-Tenant Database

Slower, more expensive feature deployment and lag time responding to customer and market needs.

Discretionary Access Control

User permissions are at the discretion of an individual and are not easily monitored.

Generic Workflows

Limited ability for automation unique to business needs.

Our security and performance standards


Our servers run in parallel and replicate data in real time. They’re stored in separate AWS data centers to create geographic separation.


If an event affects one data center, servers fail over to a parallel server to ensure continuity of service without disruption to users.


An elastic load balancer between servers ensures fast, consistent system performance. Dynamic load balancing keeps server loads within an optimal range.

Data Security

WaitWell operates as a multi-tenant database. Each client has its own partitioned and isolated database, separate from any other client.

System Security

WaitWell is SOC2 Type 2 certified and utilizes the latest technology to monitor, scan, and secure the system on a 24-7 basis.

Data Residency

Servers are located across North America to meet data residency requirements.

Software Updates

WaitWell is regularly updated with the latest security and technical tools. New features and enhancements are updated bi-weekly.

Role-Based Access Control

WaitWell utilizes role-based access control (RBAC) with five account types: agent, manager, admin, global admin, or custom.

PII & Data Retention

Data retention and management controls can be customized. Data can be anonymized and you can purge PII any time to delete it from the database.


We use SAML to integrate with tools like Azure, ADFS, and more, and offer options for multi-factor authentication and federation with Google and Microsoft.


We provide a range of consent features to ensure your organization complies with legislation around user consent.


System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks. A Trust Center is made available to all customers.


WaitWell seamlessly integrates with your CRM, calendar, virtual meeting platform, ERP, marketing 
automation, and more. You can also create your own branded experiences and workflows with our open API.