WaitWell Privacy Policy

Your privacy is important to WaitWell. Please review our Privacy Policy.
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WaitWell Inc. operates the following websites covered under this Privacy Policy:

https://waitwell.ca – corporate website

https://app.waitwell.ca – application website

https://lobby.waitwell.ca – lobby display application

https://kiosk.waitwell.ca – kiosk sign-in application

https://123.waitwell.ca – customer sign-in websites by which the “123” is replaced with a customer’s subscription specific website

This Privacy Policy informs you of our policies regarding the collection, use and confidentiality of Personal Information when you use our websites.

WaitWell Inc. will not use or share your information with anyone except as described in this Privacy Policy.  By using our websites, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

When you create an account on our application site or sign-in for service, WaitWell Inc. will require information such as your name, email and phone number. This information is collected solely for the purposes of giving you access to the application, its features and the services you require from the software.

Any personal information collected by WaitWell is not shared with any third party other than when necessary for online payment processing.

If you make an online purchase using our application website, then we will require only the information necessary for the payment to be processed by our merchant provider. The Credit Card information is not stored by WaitWell Inc., but instead is only used by the Secure Payment Gateway. We never store any credit card numbers.

Data Retention

WaitWell Inc. will only retain client data for as long as needed. This means that we will retain client data for as long as the client has a current and active account with WaitWell Inc. Once a client’s term has expired or has been terminated, then WaitWell Inc. will no longer retain the client data nor any personal information.

Log Data

We may collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. This data is used to provide the services of the product and to ensure that WaitWell Inc can detect and troubleshoot errors that might occur from the software.


Cookies are files with small amounts of data, which may include an anonymous unique identifier.  Cookies are sent to your browser from a website and stored on your computer’s hard drive.  We use “cookies” to allow certain features to work as required. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Technical & Organization Security Measures

WaitWell Inc uses strict internal policies which are designed to secure personal data processed by WaitWell Inc. against accidental or unlawful loss, access or disclosure and to identify reasonably foreseeable and internal risks to security and unauthorized access to personal data processed by WaitWell Inc.

Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.  We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.  You are advised to review this Privacy Policy periodically for any changes.  Changes to this Privacy Policy are effective when they are posted on this page.

Google API Services User Data Policy

WaitWell’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data Subject Access Rights

You have the right to access your personal data and supplementary information. The right to have inaccurate personal data rectified, or completed if it is incomplete, the right to erasure (to be forgotten) in certain circumstances.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: