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The all-in-one queue management system you’ve been searching for

Improve your operational efficiency and service reputation with the only queuing and booking platform that turns every workflow into a win for everyone.

G2 Five Star Rating


Currently Waiting


Peak Waiting at 9am


Being Served

11 min

Average Wait Time


Total Served


No Show



6.4 min

Average Serve Time

We needed an easy-to-use and flexible solution that could meet our unique requirements. WaitWell met all of our needs and then some.

Matthew Carleton
Regina Police Services

Large, multi-service businesses are switching to WaitWell (and loving it)

With WaitWell, everybody wins

Your customers

Cut wait times and boost satisfaction by giving customers the freedom to choose how they engage with your service.

Your staff

Make it easier for staff to deliver quality, timely service with less stress.

Your operations

Get the workflows and insights you need to serve more customers more efficiently.

Making it easier to serve with excellence

We understand the challenge of serving a high volume of impatient customers while caring for staff and turning a profit. That’s why we designed WaitWell with powerful features that are completely configurable to your business.

Surprise your customers with convenience

Let your customers choose how and where they want to wait and receive service. With WaitWell, your customers have the freedom to:

  • Check-in from anywhere
  • Choose in-person or virtual service
  • Easily book, modify, or cancel appointments
  • Communicate directly with service agents

Boost staff productivity and job satisfaction

Give your staff the tools and automation they need to deliver quality service. Everything they need is on one screen, customized to make their day more focused and far less stressful.

  • Automated workflows for every service
  • Walk-ins and appointments in one view
  • Complete visibility into who’s waiting for what

Improve service operations with actionable data

Know your wait times, service times, customer satisfaction ratings, and more across every location. The operational metrics and KPIs you care about are all tracked in real time in an easy-to-understand dashboard.

  • Pre-built and custom reports
  • Real-time dashboard metrics
  • Multi-service and multi-location filtering

For every time you wanted to customize something but couldn’t…

Other queue management vendors don’t want you tinkering with their product. We let you turn features and workflows on and off with a single click.

Once you’re up and running, you probably won’t need us. But if you do – we’re just a call or email away.

White glove set up in days

We’ll help you tailor workflows for every service and location.

Total admin control

Easily change your platform features and settings.

Dedicated account manager

Your account manager will work closely with you to maximize the value of WaitWell for your operations.

No charge support

When you need us, just call us. We won’t charge you extra, because,  well… that’s not good service.

It was just easy. We were able to get up and running shortly and we haven’t had any issues with it.

Danielle Kaplan Associate Director
University of Texas at Austin

WaitWell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the QMS space.

Matthew Carleton Business Systems Analyst
Regina Police Services

A truly pain-free experience. Someone can come from another location, that has never used WaitWell before, pick it up immediately and start using it perfectly.

Tarik Belarbi Customer Service and Project Management Director

WaitWell’s support has saved us through long weekends, staff holidays, and even at night. The team has been super responsive and really fast.

Dustin Fransoo Lift Operations Manager
Revelstoke Mountain Resort

We were built for the busy

From architecture to features, our queue management system was specifically designed to help organizations with multi-service operations deliver 1:1 service with excellence.

Higher Education

Connect students to the right services and support.


Fill doctors’ schedules, not waiting rooms.


Reduce wait times at DMVs, police stations, and public offices.


Prioritize based on urgency and let furry friends wait comfortably at home.


Let shoppers keep shopping while they wait to be served.

Events & Hospitality

Remove lengthy lineups from the customer experience.