Eliminate lineups and make customers happy.
Reduce wait times by up to 35%.
Decrease abandonment by up to 60%.
Customers join a virtual queue by QR code, SMS text, through your website or using a self-serve kiosk. They stay updated on their wait status on their mobile device (no app required) or digital display.
Our unique crowd control feature allows conferences, festivals, trade shows and other events to manage capacity with ease. Customers receive a QR code when it’s their turn and staff use the WaitWell staff app to scan and admit customers quickly.
Fill your capacity, not your waiting room
Our virtual queue manages the capacity in your waiting area. WaitWell alerts clients by SMS text message when it’s their turn, minimizing lineups.
Streamline service delivery
Match client needs to staff skills. Communicate with clients through 2-way SMS texting. Communicate with team members by adding notes to tickets.
Attract customers with shorter wait times
Reduce walkaways. With WaitWell, customers can join your virtual queue and use the wait time to run errands, shop, or just relax. Gain insights into how often customers cancel after joining the queue.
Our award-winning SMS queue management system is supported by a team that is passionate about customer success. Explore our resources to ensure a successful transition to a waiting line management app.
8 Tips to Make Waiting Painless for Your Customers
It’s not always possible to eliminate waiting altogether. Yet, waiting is a source of frustration for most people. Luckily, there are steps you can take that can dial down the annoyance factor and win you some points with your customers at the same time.
The true genius behind the innovation: when customers aren’t waiting in line, they are free to do other things.
Pivot Magazine, November 2021
No matter your industry or the size of your organization, WaitWell can configure a smart queue management workflow that makes your business more productive and delights your customers.