WaitWell’s complete queue management system drives efficiency and powers customer service excellence.
Customers join a virtual queue by QR code, SMS text, through your website or using a self-serve kiosk. They stay updated on their wait status on their mobile device (no app required) or digital display.
Our unique crowd control feature allows conferences, festivals, trade shows and other events to manage capacity with ease. Customers receive a QR code when it’s their turn and staff use the WaitWell staff app to scan and admit customers quickly.
WaitWell’s queuing system manages the capacity in your waiting area so that there are always customers and clients ready to be served, but your waiting area is never crowded. WaitWell automatically invites the next person in for service by SMS text. Service moves smoothly, with no lineups or crowds.
WaitWell streamlines service delivery. When staff know the service type required before calling a client, they can select services they are qualified to deliver. Team members can share information and even communicate with clients through 2-way SMS texting.
Long lineups drive customers away. With WaitWell, customers can join your virtual queue and use the wait time to run errands, shop, or just relax. WaitWell also provides insights into how often customers balk at the estimated wait time or cancel after joining the queue.
Our award-winning SMS queue management system is supported by a team that is passionate about customer success. Explore our resources to ensure a successful transition to a waiting line management app.
8 Tips to Make Waiting Painless for Your Customers
It’s not always possible to eliminate waiting altogether. Yet, waiting is a source of frustration for most people. Luckily, there are steps you can take that can dial down the annoyance factor and win you some points with your customers at the same time.
The true genius behind the innovation: when customers aren’t waiting in line, they are free to do other things.
Pivot Magazine, November 2021
No matter your industry or the size of your organization, WaitWell can configure a smart queue management workflow that makes your business more productive and delights your customers.