Your clients can check in from your website before they leave home, they can text their name to your queue when they arrive or they can use the WaitWell lobby kiosk. With WaitWell line management software, your customers can join the virtual queue from anywhere and at anytime within your business hours.
Once your clients have joined the queue, they are free to wait in the comfort of their home or vehicle. They can also use that time to run errands, work or even shop. They can check their status at any time for peace of mind and if they missed their turn, the system holds their spot as next in line.
WaitWell line management software keeps your lobby organized and uncrowded. When there is room for the next client, WaitWellI automatically sends them a text to enter and await service. When it's their turn, WaitWell sends a text telling them which agent and desk is available. Their name is also shown on the lobby display as the next person to be served. This unique two-stage waiting system ensures your staff stay productive and provides peace of mind to your clients.
It's never been more important to maintain physical distancing, yet our lobbies weren't designed for the amount of space this requires. WaitWell solves this problem by letting customers wait elsewhere without losing their place in line.
Whether your weather is too hot or cold, wet or dry, you never have to worry about customers being exposed. With WaitWell line management software, they can pass the time in the comfort of their home, vehicle or shopping center.
With increased communication through our customizable SMS system, you can share important details with clients, keep them up to date on their place in line and send alerts to all those waiting if necessary. With more satisfied customers, you can expect to see an increase in 5-star reviews.
With WaitWell's dashboard, you gain real-time information about the size of your line, average wait times and staff performance. This helps you make decisions on the fly. WaitWell also provides a range of reports and analytics from which to spot trends over time. These insights will help you run your business with data-driven decisions.
By reducing long lines and giving your customers a better wait experience, you significantly reduce the amount of stress that can be felt by your staff. Not only does this help you retain valuable employees, but it also ensures customers receive friendly service. What's more, staff can view their reports to see valuable data that can help them be more productive.
For businesses with more than one type of service or multiple locations, WaitWell line management software let's you setup multiple virtual queues for all of your offices. This let's you prioritize aspects of your business while also ensuring the right staff are assigned to services requiring specialized skills. All off your virtual queues and locations are managed from a single subscription.
Your business depends on a healthy lineup of customers, so we understand that changing your process is a big deal. That's why we offer implementation services, training and support during your transition.
Our team of service experts will guide you through everything you need to know and all the decisions you might want to make for how to modify your lobby and line management processes.
Included with every subscription is training for how to setup and use WaitWell virtual line management software. We'll cover everything you need to know for how to operate the software.
Our support staff are here to help. Every subscription comes with phone support and unlimited email support. There are also premium support options and free self-server resources to keep your subscription running smoothly.
Every subscription to WaitWell software comes with a range of easy-to-use and unique features, such as our dashboard, reports & analytics, holding queue for no-shows, two-stage waiting, a lobby display app and a website widget so customers can join the queue from your website.See All Features
The kiosk comes with instruction signage, a 27-inch monitor showing the virtual line, a sign-in tablet and a lockable cabinet for storage. It's intuitive design minimizes disruption to your staff and check-in bottlenecks.
All devices are securely mounted and cables are safely stored. What's more, the cabinet can be mounted on wheels, letting you move the kiosk inside or outside of your lobby.
The WaitWail kiosk comes pre-configured with all the equipment you need. You simply plug it in and connect it to your wireless network.