Service Accessibility
Make your services accessible to everyone
WaitWell accessibility features empower you to serve customers with disabilities, impairments, language barriers, and those who require virtual service.
WaitWell accessibility features empower you to serve customers with disabilities, impairments, language barriers, and those who require virtual service.
Many service locations struggle to offer accessible services. With WaitWell, you can meet each customer’s needs and deliver high-quality service for all.
Help customers see or hear that it’s their turn to be served.
Send all electronic communications in your customer’s preferred language.
Allow customers to receive service from the comfort of their homes.
Offer alternative queuing and booking methods to those without internet or smartphone access.
Empower customers to join your virtual queue however is most convenient and accessible for them.
Customers scan a QR code posted at your location.
Customers join the queue by clicking a link on your website.
Customers join the queue at a self-serve kiosk through our app using a tablet or our kiosk hardware.
Staff add customers to any location or queue, whether in person or by phone, with role-based access ensuring they see only the necessary information.
Remove transportation barriers by giving customers the option to meet virtually on Zoom, Google Meet, or Microsoft Teams. Customers can book virtual appointments in advance or join the queue and receive a unique meeting link when it’s their turn to be served.
WaitWell automatically detects customers’ browser language and delivers content and communications in that language. Two-way text or email communications are dynamically translated for agents and customers to streamline communication and avoid confusion.
Use verbal and visual cues to notify customers when you’re ready for them to approach the service desk.
Connect WaitWell to a smart TV lobby display so customers can visually monitor their wait status.
Create custom automated voice notifications to let customers know it’s their turn.
Share service accessibility details (e.g. customer uses a wheelchair) with other agents to help them anticipate customer needs before service begins. Notes are automatically added to the customer’s profile and can be easily reviewed from the queue screen.
WaitWell has allowed for digital accessibility, including remote join capabilities, and the ability to view your spot in line remotely.
Some of the features I love most are the fact that you can place clients on hold, increase the priority (e.g. Seniors) of clients to be served, and safe management of the queue without overcrowding the office.
It’s simple to use and love the note feature that you can place to keep track of what your client may need.
Our goal is to make five minutes seem like 30 seconds, and WaitWell helps create that environment. Our customers know that they are waiting for the service and can see on the TV if they are next up.
The WaitWell system was easy to implement, and only required an internet connect and in our case a Smart TV. We were up and running in a matter of days,
WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers.