Configurable queuing and booking for complex enterprise services
Improve operational efficiency and service reputation with the most configurable queue management and booking platform on the market.
Large, multi-service businesses are switching to WaitWell (and loving it)
High-volume. Multi-location? You need flexibility and control.
Other queue management solutions limit your ability to make changes in the platform and can’t keep up with your complex workflows. WaitWell isn’t like other solutions.
100% configurable
Easily configure WaitWell to meet your business needs. Any workflow. Any service. Any location.
Designed for multiple locations
Manage queues and appointments by location, region, or your entire organization.
Granular user permissions
Decide who can access or edit the settings and add or revoke permissions at any time.
Total admin control
Change your platform features, settings, or permissions whenever you need.
Switch to WaitWell for wins like these…
Everything you need to improve efficiency and retain customers
Manage high-volume service locations more efficiently with a versatile, all-in-one queuing and booking platform.
Reduce onsite waiting with a virtual queue
Let your customers choose how and where they want to wait. Make your virtual waitlist available via QR code, website link, or onsite kiosk.
- Self-check-in
- Transparent wait times and position in line
- In-person or virtual service options
Manage your busy schedule more efficiently
Balance in-person, virtual, booked, and walk-in appointments across multiple locations with a versatile self-serve booking system.
- Customize availability by service, provider, or location
- Request digital waivers or intake forms in advance
- Automate confirmation texts and appointment reminders
Automate workflows for faster service delivery
Get timesaving workflow automation tailored to your unique services, locations, and business goals.
- Ticket routing and prioritization
- Task sequencing
- Automated customer communications
Unlock more efficiency from your tech stack
Sync WaitWell with your CRM, email, calendar, virtual meeting platform, customer feedback tool, and more to give agents quick access to essential customer data.
- Robust open API
- Enterprise-grade data privacy and security
- Seamless integration with Zoom, Microsoft Teams, and Google Meet
See operational efficiency and performance metrics in real time
Gain complete visibility into the operational performance of individual locations, regions, or your entire organization. See real-time analytics in a dashboard customized for your industry, services, and business objectives.
Real-time data
See current wait time, average wait time, peak volume, no-shows, and more in real time across multiple regions or locations.
30+ pre-built reports
Choose from 30+ pre-built industry and service-specific performance reports or create your own.
Customized goal-setting
Create location-specific KPIs within your dashboard and monitor performance from anywhere using the WaitWell mobile app.
Build your reputation for ease of access
Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.
Multilingual
Deliver multilingual content and real-time communications with language detection and dynamic translation.
Voice Notifications
Create custom automated voice notifications to let customers know it’s their turn.
Visual Displays
Connect WaitWell to a smart TV lobby display so customers can visually monitor their wait status.
Customer Notes
Document important service accessibility details within a customer’s profile to empower future agents to anticipate needs.
Virtual Service
Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.
Two-Way Texting
Communicate directly with customers before and after service.
Two-Stage Waiting
Set your waiting room capacity and notify customers when there’s space inside.
Queue Holds
Allow customers to put themselves on hold until they’re ready for service.
Enterprise-grade security you can count on
Role-Based Access Control (RBAC)
Data Anonymization
SSO & MFA
Customizable Consent
SOC2 Type 2 Compliance
Trust Center
Multi-Tenant Database
AWS Server Redundancy
The level of service you’ve always wanted but never found
We collaborate with your team to implement WaitWell across your organization. Once you’re live, you can easily make changes whenever you need. But when you need us, we pick up the phone.
White glove customization
Our experts work closely with you to configure WaitWell for your unique services and operational goals.
Implementation in days
We have setup down to a science and will have your teams live and trained in days.
Dedicated account manager
Regular touchpoints with your dedicated account manager ensure you maximize the ROI of the platform.
Admin controls
Easily change platform features and settings for locations, regions, or the entire company in just a few clicks.
See why high-volume, multi-location enterprises are making the switch
WaitWell simplifies complex service workflows to maximize your operational efficiency, revenue, and reputation.