Configurable queuing and booking for complex enterprise services

Improve operational efficiency and service reputation with the most configurable queue management and booking platform on the market.

100% configurable
Multi-Location Admin
SOC2 Compliant

Large, multi-service businesses are switching to WaitWell (and loving it)

High-volume. Multi-location? You need flexibility and control.

Other queue management solutions limit your ability to make changes in the platform and can’t keep up with your complex workflows. WaitWell isn’t like other solutions.

100% configurable

Easily configure WaitWell to meet your business needs. Any workflow. Any service. Any location.

Designed for multiple locations

Manage queues and appointments by location, region, or your entire organization.

Granular user permissions

Decide who can access or edit the settings and add or revoke permissions at any time.

Total admin control

Change your platform features, settings, or permissions whenever you need.

Switch to WaitWell for wins like these… 

Everything you need to improve
efficiency and retain customers

Manage high-volume service locations more efficiently with a versatile, all-in-one queuing and booking platform.

Reduce onsite waiting with a virtual queue

Let your customers choose how and where they want to wait. Make your virtual waitlist available via QR code, website link, or onsite kiosk.

  • Self-check-in
  • Transparent wait times and position in line
  • In-person or virtual service options

Manage your busy schedule more efficiently

Balance in-person, virtual, booked, and walk-in appointments across multiple locations with a versatile self-serve booking system.

  • Customize availability by service, provider, or location
  • Request digital waivers or intake forms in advance
  • Automate confirmation texts and appointment reminders

Automate workflows for faster service delivery

Get timesaving workflow automation tailored to your unique services, locations, and business goals.

  • Ticket routing and prioritization
  • Task sequencing
  • Automated customer communications

Unlock more efficiency from your tech stack

Sync WaitWell with your CRM, email, calendar, virtual meeting platform, customer feedback tool, and more to give agents quick access to essential customer data.

  • Robust open API
  • Enterprise-grade data privacy and security
  • Seamless integration with Zoom, Microsoft Teams, and Google Meet

See operational efficiency and
performance metrics in real time

Gain complete visibility into the operational performance of individual locations, regions, or your entire organization. 
See real-time analytics in a dashboard customized for your industry, services, and business objectives.

Real-time data

See current wait time, average wait time, peak volume, no-shows, and more in real time across multiple regions or locations.

30+ pre-built reports

Choose from 30+ pre-built industry and service-specific performance reports or create your own.

Customized goal-setting

Create location-specific KPIs within your dashboard and monitor performance from anywhere using the WaitWell mobile app.

Build your reputation for ease of access

Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.


Deliver multilingual content and real-time communications with language detection and dynamic translation.

Voice Notifications

Create custom automated voice notifications to let customers know it’s their turn.

Visual Displays

Connect WaitWell to a smart TV lobby display so customers can visually monitor their wait status.

Customer Notes

Document important service accessibility details within a customer’s profile to empower future agents to anticipate needs.

Virtual Service

Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.

Two-Way Texting

Communicate directly with customers before and after service.

Two-Stage Waiting

Set your waiting room capacity and notify customers when there’s space inside.

Queue Holds

Allow customers to put themselves on hold until they’re ready for service.

Enterprise-grade security you can count on

Role-Based Access Control (RBAC)
Data Anonymization
Customizable Consent
SOC2 Type 2 Compliance
Trust Center
Multi-Tenant Database
AWS Server Redundancy

The level of service you’ve always wanted but never found

We collaborate with your team to implement WaitWell across your organization. Once you’re live, you can easily make changes whenever you need. But when you need us, we pick up the phone.

White glove customization

Our experts work closely with you to configure WaitWell for your unique services and operational goals.

Implementation in days

We have setup down to a science and will have your teams live and trained in days.

Dedicated account manager

Regular touchpoints with your dedicated account manager ensure you maximize the ROI of the platform.

Admin controls

Easily change platform features and settings for locations, regions, or the entire company in just a few clicks.