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Analytics & Reporting

Measure what matters most

Get full visibility into operational efficiency, staff performance, and customer satisfaction with real-time data and robust reporting.

No more guessing. Know where to take action.

It’s simple: Without clear and accurate service metrics, your business is left guessing at where and how to improve. But with the right reporting and analytics, it’s easy to see where to focus next.

Analyze customer experience

Learn average wait times, service times, and customer satisfaction ratings.

See agent performance at a glance

Identify staff who are struggling or excelling with ticket volume and service times.

Assess efficiency across locations

Compare operational efficiency and reputation across multiple locations.

Make data-informed business decisions

Leverage real-time and historical data to make operations and resourcing decisions.

All the insights you need to become the next five-star service location

With real-time data, a customizable dashboard, and unlimited reporting, there’s no limit to what you can achieve.

Monitor tickets and times in real time

See exactly what’s happening day-to-day. View by location, region, or your entire organization.

  • Current wait time
  • Peak waiting
  • Total served
  • No-shows
  • Cancellations
Ladies reviewing analytics with analytics screen showing

Create and track custom service goals

You decide which metrics are most important for your business. You can easily add or remove KPIs from your dashboard as your goals change.

  • Set wait times and service time goals by location
  • Monitor performance with the WaitWell mobile app
  • Receive alerts about your waitlist or service standards

Report anything (or everything)

Choose from 30+ pre-built performance and operational reports or create your own. Dig into service times, location performance, staff performance, customer ratings – any service metric you need to succeed.

  • Industry and service-specific reports
  • Weekly or custom-cadence summary reports
  • Consolidated customer ratings, reviews, and trends
  • Same-day data exports

What our customers are saying…

I like to be able to see all of the data transparently. We get to see everything the student sees and there is no guessing about the numbers. The real-time data on the dashboard has also been really helpful for this.

Sejal Shah Sr. Manager
University of Texas at Austin – Texas One Stop

WaitWell has enabled our Police Service to take control of our customer interactions while providing actionable data and reporting to optimize service delivery all in an affordable package. WaitWell is a true innovator in the QMS space.

Matthew Carleton Business Systems Analyst
Regina Police Services

With WaitWell’s data, we can actually get an accurate time estimate for how long customers are waiting and compare that to what we originally quoted them.

Dustin Fransoo Lift Operations Manager
Revelstoke Mountain Resort

The information that we can collect on staff and guests influences our scheduling needs, improves our marketing campaigns and costs, and provides greater insight into any changes we make to operations.

Ryan Bajaras Marketing Manager
Langer’s Entertainment Centre

We now have more live data that allows us to manage more effectively our customer service experience.

Dennis Howie Owner
Registry @ South Trail

WaitWell has improved our customer experience and gives us data that minimizes our need for separate CRM software. The customization abilities, incredible customer service, and user-friendliness of WaitWell all make this product the best I’ve seen.

Ali Student Transitions and Success Centre

WaitWell Wins