Everything you need for better, faster service

Whether you have one location or many, we have the tools and expertise you need to maximize operational efficiency and outcomes.

WaitWell Business

Everything you need to get the right customer to the right place at the right time.

Starting at

$250/month/location

  • Unlimited users
  • Up to 5 locations
  • Unlimited incoming SMS
  • 1,000 outgoing SMS/month; additional can be added
  • Unlimited queues
  • Unlimited email notifications
  • Dedicated Account Manager
  • Queue Management
  • Appointment Management
  • Basic Workflow Automation
  • Service Analytics & Reporting
  • Out-of-the-box integrations

WaitWell Enterprise

A comprehensive, scalable queuing and booking solution custom-built to your requirements.

Contact for custom pricing

  • Unlimited users
  • Unlimited locations
  • Unlimited incoming SMS
  • Custom outgoing SMS/month
  • Unlimited queues
  • Unlimited email notifications
  • Dedicated Account Manager
  • Custom Service Level Agreement
  • Queue Management
  • Appointment Management
  • Advanced Workflow Automation
  • Service Analytics & Reporting
  • Custom Integrations
  • Kiosks
  • Virtual Service
  • Customer Insights
  • Events and Digital Ticketing
  • Campus License available for Higher Education

Add-ons for WaitWell Business

Each add-on starts at $50/month/location

Custom Integrations

Receive custom-built integrations for your CRM, ERP, practice management software, and other tools.

Virtual Service

Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue. Integrations are available for Microsoft Teams, Zoom, and Google Meet.

Events & Digital Ticketing

Create virtual queues for entertainment venues and attractions. Includes E-admission workflows and more.

Kiosks

Enable customers to join the queue from an on-premise device (tablet or kiosk stand). Kiosk hardware available for additional cost.

Advanced Workflow Automation

Receive advanced workflow automation for task-sequencing, ticket routing, and more.

Customer Insights

Deliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place.

Additional SMS Packages

Send two-way SMS messages to inform customers about their wait time, queue status, and more.

Large, multi-service businesses are switching to WaitWell (and loving it)

Compare all features

Feature

WaitWell Business

WaitWell Enterprise

General

The tools and support you need to get up and running fast.

Dedicated Account Manager
A dedicated Account Manager assists with configuration, training, configuration, and ongoing support.
yesyes
Cloud-Based SaaS Solution
WaitWell is cloud-based and accessible through a browser. No additional software is required. Feature and security updates are made automatically through the cloud.
yesyes
Mobile App
Available for Android and Apple. Allows customers to join the line and get updates, and enables staff to manage the queue, assign and edit tickets, and more.
yesyes
Branding
Incorporate your brand’s logo and color palette throughout to deliver a consistent employee and customer experience.
yesyes
Multi-Location Support
Customize WaitWell at the location level including services, hours of operation, appointment types, and more.
Maximum of 5 locationsUnlimited locations
SMS
Communicate with customers through text. Send wait time updates and respond to questions in real time.
1,000 (additional SMS packages available)Customizable
Queue Management System

Replace your in-person lineup with a virtual queue.

Multi-Channel Queue
Enable customers to join your queue via QR code, website link, or onsite kiosk.
yesyes
Single Screen Management
Manage your virtual queue from a single screen.
yesyes
Estimated Wait Time
Provide customers with accurate, AI-calculated wait times.
yesyes
Two-Stage Waiting
Set your waiting room capacity and notify customers when there’s space inside.
yesyes
Capacity Management
Define a set capacity for your waiting area, and enable customers to wait outside the waiting room.
yesyes
2-Way SMS Communication
Answer questions or request documents via SMS directly from your queue screen.
yesyes
Service Types
Create unlimited service types and queues.
yesyes
Ticket Management
Route, transfer, or prioritize individual tickets.
yesyes
Queue Control
Allow queue holds and set hours and days the queue is open or closed.
yesyes
Custom Fields
Create unique fields for customers to complete prior to joining the queue.
yesyes
Custom Buttons
Create shortcuts that streamline ticket actions.
yesyes
Real-Time Dashboard
See an overview of key operational statistics like customers currently waiting, peak waiting, being served, cancellations, and more.
yesyes
Workflow Automation

Guide customers through multi-step flows with sequenced instructions, notifications, and approvals.

Communication Templates
Leverage pre-built templates for customer communication at every step of the journey.
Basicyes
Waivers and Forms
Request, verify, and upload customer waivers or intake documents.
yesyes
Industry Specific Modes
Leverage industry-specific automation for dispatchers, pharmacies, dispensaries, healthcare, and more.
Available as add-onyes
Appointments

Easily manage in-person, virtual, booked, and walk-in appointments in one place.

Appointment Bookings
Integrate walk-in appointments into your schedule while prioritizing booked customers.
yesyes
Automated Appointment Reminders
Automate appointment reminders, wait time updates, and more via text or email.
yesyes
Virtual Service

Deliver quality service remotely with secure virtual meetings, fully integrated with your schedule and queue.

Microsoft Teams
Integrate Microsoft Teams meetings with your calendar and queue.
Available as add-onyes
Google Meet
Integrate Google Meet meetings with your calendar and queue.
Available as add-onyes
Zoom
Integrate Zoom meetings with your calendar and queue.
Available as add-onyes
Accessibility

Make your services accessible to customers with disabilities, impairments, language barriers, and those who require virtual service.

Kiosk
Customers can join the queue from an on-premise device (tablet or kiosk stand).
Available as add-on. You can bring your own device, or WaitWell can provide hardware
Lobby Display
Connect WaitWell to a smart TV or tablet so customers can visually monitor their wait status. Create custom automated voice notifications to let customers know it’s their turn.
Smart TV not includedSmart TV not included
Multi-Language Support
Deliver multilingual content and real-time communications with language detection and dynamic translation.
yesyes
Customer Insights

Deliver more positive customer experiences by tracking customer service history, staff notes, ratings, and reviews in one place.

Customer Survey
Request reviews from customers after service has been delivered.
Available as add-onyes
Notes
Add notes to a customer’s profile to create more efficiency for future visits.
Available as add-onyes
Analytics and Reporting

See real-time data for operational efficiency, performance, and satisfaction.

Dashboard
Get a real-time overview of key operational statistics.
yesyes
Same-Day Data Exports
Generate reports in real time or for previous timeframes. View in your dashboard and export to Excel.
yesyes
Dynamic Report Generation
Generate reports in real-time on the dashboard and export to Excel.
yesyes
Report Templates
Get unlimited access to 30+ templated reports.
yesyes
Multi-Location Advanced Analytics
Filter by location and make comparisons between locations, service types, and queues.
yesyes
Customer Data Import
Import customer data from external data sources.
yesyes
Service Goal Setting
Set and track goals for wait times and service times by location.
yesyes
Integrations

Integrate with your CRM, calendar, virtual meeting platform, ERP, marketing automation, and more, or create branded experiences and workflows with our open API.

Integrations
Available for CRM, calendar, virtual meeting platform, ERP, MAP, and more.
Out-of-the-boxCustomizable upon request
Security & Performance

Our advanced cloud architecture delivers enterprise-grade security and performance.

Service Level Agreement (SLA)
Agreement stipulating up-time commitments.
yesyes
Single Sign-On & Multi-Factor Authentication
SAML integration with various tools.
yesyes
Redundancy
Servers run in parallel and replicate data in real time. Servers fail over to parallel servers to ensure continuity of service without disruption.
yesyes
Performance
An elastic load balancer between servers ensures fast, consistent system performance.
yesyes
Role-Based Access Control
Role-based access control.
yesCustomizable upon request
Data Residency
Servers are located across North America to meet data residency requirements
yesyes
Governance
System and corporate governance is based on the NIST, SOC, HIPAA, and GDPR frameworks.
yesyes

Let’s create the best plan for your business together