WaitWell helps Clever Canines with better customer feedback

About the project

Enhancing customer feedback and efficiency at Clever Canines

Clever Canines, a doggy daycare in Calgary, faced challenges managing pickup and drop-off times for their DaySchool program. To ensure that staff had enough time to provide meaningful feedback to dog owners about their dog’s progress, Clever Canines turned to WaitWell to eliminate in-person lines and optimize pickup operations. The result was a 50% reduction in lineups and a 30% boost in overall efficiency, allowing the staff to focus on delivering essential feedback and insights to pet owners.

Overview

Clever Canines believes in fostering positive relationships between dog owners and their pets by understanding canine communication. Their DaySchool program is designed to help dogs develop essential skills while their owners are away. However, the staff needed time at the end of the day to provide feedback on each dog’s progress, which became difficult with the rush of pickups.

WaitWell helps us keep our focus on providing quality feedback so dog owners can build on the work we do during DaySchool.

Joe Scorgie
Owner, Clever Canines

Implementing WaitWell allowed Clever Canines to manage the end-of-day rush effectively, reducing in-person lineups and giving staff more time to engage with dog owners. This led to improved customer satisfaction and a more efficient operation.

Challenge

Managing pickup rush and providing quality feedback

With a limited window for dog pickups, Clever Canines staff often felt rushed, leaving little time to deliver important feedback to pet owners. During the pandemic, the situation worsened, as customers had to wait outside, creating additional pressure to hurry through the process. Clever Canines needed a solution to better manage the pickup process while ensuring that dog owners received valuable insights into their pet’s progress.

Solution

WaitWell’s virtual queue system for pickup management

Clever Canines implemented WaitWell’s queue system to manage the end-of-day pickup rush. This system allowed dog owners to check in for pickup remotely, reducing in-person lineups by 50%. The staff received real-time notifications when an owner arrived, giving them time to prepare and provide thoughtful feedback. With WaitWell, trainers could continue focusing on the dogs during the day without constantly monitoring the door for arrivals.

Results

Improved efficiency and better customer interactions

The integration of WaitWell at Clever Canines led to a 50% reduction in in-person lineups and a 30% improvement in overall efficiency. By streamlining the pickup process, staff had more time to engage with dog owners, helping them understand how to support their dog’s development at home. This also helped Clever Canines maintain their commitment to exceptional customer service, ultimately enhancing client satisfaction and reinforcing their mission to help dog owners experience freedom through better relationships with their pets.