The healthcare queue management system that keeps clinics on track
Reduce your in-clinic wait times by up to 95% with a powerful, easy-to-use healthcare queuing and booking platform.
Trusted by busy healthcare providers across North America
20% of patients switch doctors due to long wait times. WaitWell keeps them coming back.
When in-office waiting time is reduced, everybody wins. WaitWell helps clinics, urgent care facilities, emergency rooms, and medical practices see more patients more efficiently.
Less stress
Replace long lineups with a virtual queue that allows staff to stay focused on the next patient visit.
Shorter service times
Reduce service times by up to 48% with automated workflows and patient communication.
More service insights
See real-time operational metrics and uncover service trends to know where to improve.
The WaitWell difference
Let patients skip the waiting room
You decide how patients can join your line – QR code, website link, or onsite kiosk. Create custom, automated communications to keep them updated on wait times and when you’re ready to see them.
- Automated appointment reminders
- Transparent estimated wait times
- Two-way patient text messaging (including international numbers)
Replace waiting room woes with workflows
Create the ideal patient flow to efficiently move patients from check-in and paperwork to assessment and payment. Choose from pre-built healthcare workflows or configure your own with our full support.
- Sync appointments with medical histories
- Waiver and intake form upload
- Automated post-visit surveys
Finally integrate appointments and walk-ins
Manage patient appointments and walk-ins from a single screen. If a walk-in patient requires urgent attention, you can manually prioritize them over booked appointments without disrupting the queue.
Manage multiple clinic locations in one platform
No two clinics are the same. Configure WaitWell settings and workflows for multiple clinics. You can monitor one or many locations from one dashboard.
Customize services
Adjust appointment availability to reflect the services you offer and the hours you’re open.
Create unique workflows
Automate manual tasks with the workflows that work best for each location.
Sync appointments with patient histories
Track patient visits (wait time, service time, services received, etc.) regardless of which location they visit.
Know the ins and outs of your clinic operations
See real-time insights into patient wait times, provider service times, and peak periods across multiple locations. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on accurate data.
12
Currently Waiting
18
Peak Waiting at 9am
6
Being Served
11 min
Average Wait Time
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
More features clinics and patients love
Real-Time Wait Times
See the current or average wait time for any service or provider.
Two-Way Texting
Communicate directly with patients before and after their visit.
Automated Reminders
Create automated patient appointment reminders and queue updates.
Queue Holds
Allow patients to put themselves on hold until they’re ready to be seen.
Waivers & Intake Forms
Request and verify patient intake documents before their appointment.
Two-Stage Wait
Set your waiting room capacity and notify patients when there’s space inside.
Self-Service Check-In
Let patients check in for appointments by responding to a confirmation text.
Patient Reviews
Track patient feedback by healthcare provider, service type, and location.
What our healthcare customers are saying…
We no longer need someone outside checking in and screening patients for COVID-19 symptoms. Our staff is back inside being productive.
Angie Machin – Clinic Manager
University Reproductive Associates
The WaitWell app has been VERY popular. We have had dozens of 5-star reviews and it is reducing the load on the reception staff. We are very pleased.
Gregory Davies – President
Avantia Medical Imaging
We’re able to track and have patients put themselves in the queue from the luxury of their own home.
Christina – Operations Manager
It reduces the wait times in our waiting roomand avoids multiple patients showing up at once. This creates a much less stressful environment for staff and patients alike.
Laurie S. – Healthcare User
We needed a way to control our patient flow in accordance with social distancing protocols. Our reception was forced to limit capacity and people had to wait outside. WaitWell gave us the solution.
Dr. Danny Chan – Panel Physician
Immigration Medical Toronto
I have been working at this facility over 11 years and I think this process has made it easier for the staff to check in patients while also continuing to work on other tasks.
Agnie Machin – Clinic Manager
University Reproductive Associates
See how WaitWell could transform your waiting room
Learn more about the healthcare queue management platform that boosts patient volume and patient satisfaction at the same time.