See what people are saying about WaitWell

Learn how WaitWell has helped enhance customer flow, from queue management to appointment booking, guest management, and service analytics across different sectors.

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Seamless launch day

The morning that we went live we had a short 30-minute test where we all logged in and got situated. We have had no issues since that first day. It was really seamless and easy to catch on for staff.
Jessica Rodriguez
Associate Director at Texas One Stop, University of Texas at Austin

Ease, support, and affordability

The ease of use, support and affordability of Waitwell cannot be understated.  It allowed us to modernize our QMS processes while at the same time providing detailed reporting and increased customer satisfaction.  Highly recommended.
Matthew
Regina Police Service

Halving wait times

Our average wait time is typically 2 hours, and today it has been only 1 hour. Leadership is LOVING this system, our staff is as well. We are so thankful and impressed with the customization of the platform.
Erika Menes
East El Paso Animal Hospital

Universally positive for all stakeholders

WaitWell has reduced work time for the staff, allowed clients to better utilize their “waiting” time, and provides us with valuable business analytics relating to service times and types. We have recently gone live with appointment bookings, and the process has been seemless and universally positive for all stakeholders.
Francois Courtemanche
Director, Security Operations, Ottawa International Airport Authority

Efficient queue system

WaitWell has provided a very efficient and effective queue system for our business. People are able to freely explore the building while having the reassurance that there will be a spot for them.
Brandon Lam
TELUS Spark Exhibits Manager

Delivering 5-star results

…I just wanted to let you know that the WaitWell app has been VERY popular. We have had dozens of 5 star reviews and it is reducing load on the reception staff. We are very pleased.
Gregory Davies, MD FRCSC FACO
Avantia Medical Imaging

Quick and easy transition

From the time we started using WaitWell it took only a couple of days for everyone to get used to it and use it properly.
William Rhicard
GoodFood

Mastering WaitWell in a snap

We had a new staff member join us right at the beginning of last week, and we had a really high volume of students. I gave them like five minutes of training, and then they literally just used it and had no problems, so it’s pretty easy to use.
Elfie Smith

Dedication to client needs

The folks at WaitWell were readily available to answer any questions and fix small issues or personalizations with the platform very quickly.
The Bike Shop

Dig Deeper

From small clinics to large universities with multiple service locations, organizations across the US and Canada are leveraging WaitWell to transform customer flow and service operations. Explore how organizations like yours have thrived by choosing WaitWell.

More Case Studies

Endorsements

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Source forge customers love us

It’s really useful just knowing what’s going on in your operations. It’s really helpful to be able to look at everything going on day by day.

Danielle Kaplan, Associate Director at Texas One Stop for Enrollment Services

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The true genius behind the innovation: when customers aren’t waiting in line, they are free to do other things.

Pivot Magazine, November 2021