WaitWell’s mission is to transform service operations with digital workflow tools. We make service better for customers, service providers and administrators across multiple industries.
WaitWell was founded in 2020 in Calgary because co-founder Shannon Vander Meulen needed a way to reduce crowding and on-site waiting at her busy Alberta registry office. Since that time, WaitWell has evolved into a robust solution that supports service delivery optimization with powerful workflow and communication tools.
“WaitWell’s core mission is to elevate service delivery. We believe in service as a brand differentiator. We know that service organizations need tools to support frontline workers if they are going to make service better. With our origin in the service industry, we are in a unique position to deliver the tools that organizations need to transform service. We have a diverse team, but what we all have in common is a commitment to innovation. “
Shannon Vander Meulen, Co-Founder at WaitWell
We are guided by our values. We believe in:
We believe that being inclusive isn’t just about who you hire. It’s also about valuing the contributions of others. And trusting people to do what they do best. If you are looking for a safe space to show off your superpowers, WaitWell just might be the place for you.
WaitWell was born from a creative idea to solve an age-old problem. We know that staying ahead of the competition means stoking the flames of innovation. Are you looking for a workplace that values people who think differently? You might just be our next team member.
We like to say, “Speed is the way forward”. Making decisions fast is part of our culture. We move quickly from strategy to execution. If meetings that could have been an email are not your jam, you’re going to love working with us.
We never lose sight of the problem that we are trying to solve. We have a shared vision and clear strategy to keep us moving forward. We stay true to the plan. We are guided by our mission to elevate service delivery through digital transformation.
“At WaitWell, growth happens daily. It is visible and palpable. Successes are a source of celebration. WaitWell brings together people who are quick to learn and fast to act and love wearing many hats as we evolve together.”
Sarah Dyack, Account Manager at WaitWell
What to expect when you join the WaitWell team:
As part of a small but mighty team, you will have the opportunity to push your limits and learn new skills every day. Learn alongside an award-winning team.
We like to say that we are “seriously fun”. We are serious. But also fun. We are a team that works hard, but we also take time to laugh together. And we are seriously into GIFs.
Have you ever been frustrated by how inefficient public service delivery can be? WaitWell is bringing digital transformation to service delivery organizations around the world. Join us!
Join our team
Our team is growing and we are always looking to add new team members.