Waitlist and appointment solution for busy animal hospitals

Simplify patient check-in with WaitWell’s intelligent queue and workflow solution.

queue management for vets

Let customers add themselves to your waitlist from home

Choose the join options that work best for your clinic:

  • Join by mobile by scanning a QR code or sending an SMS text
  • On-site kiosk available
  • Place a link on your website so customers can join from home
  • Ask customers to download the free WaitWell Customer App
automatic prioritization of most critical patients

Automate prioritization of your most critical patients

Patients that require urgent attention are automatically placed at the front of the queue

  • View essential patient information in one place
  • Identify and treat emergencies first
  • Update others in line when their position changes to accommodate more urgent patients

Simplify intake with digital forms customers complete on their phones

  • Automate form-collection into the join process
  • Save staff time
  • Eliminate paper forms
  • Prioritize patients based on the answers they provide
vet waivers
vet appointments

Seamlessly integrate appointments with walk-ins

  • Save staff time with self-serve appointment booking and check-ins
  • View all appointments and walk-ins from one simple screen
  • Automate check-in by asking patients with appointments to reply to a text upon arrival
  • Fill your schedule without crowding your waiting room

Keep customers informed while they wait

  • Real-time status update in mobile browser or using the free WaitWell customer app
  • Position in line & estimated wait time
  • Customers can put themselves on hold or remove themselves from the line
vet status page 1
send and receive sms and in-app messages

Keep lines of communication open with two-way messaging

  • Send and receive SMS text or in-app messages without leaving the WaitWell queue screen
  • Answer quick questions promptly
  • Provide reassurance to customers while they wait

Ready to transform the waiting room at your busy animal hospital or vet clinic? Get in touch to set up a free demo.

With WaitWell, we can actually communicate with people. It is so much more than a queue management system for us.

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