Your customers want to schedule their own appointments, at their convenience.
When asked, 3/4 of customers say that they would prefer to schedule their own appointment online, rather than having to call the front desk. When self-scheduling is available, more than 30% of appointments are made outside of office hours. That’s because, just like your staff, your customers are busy too.
There are questions you want to ask and details you want to share with customers during the booking process. Perhaps those needs have prevented you from using self-scheduling in the past. With WaitWell, you can tailor the booking process for each service to ensure that customers are booking themselves in appropriately and you are collecting the details you need along the way.
Best of all, WaitWell Appointments integrates seamlessly with WaitWell Queue Management so your organization can offer the convenience of appointments with the flexibility of walk-ins.
Free up staff time by allowing customers to manage appointments
Give customers the option to book, reschedule and cancel appointments at their convenience
Tailor communication to service type to ensure customers arrive prepared
Customize email or SMS text communication templates with service-specific details
Automate digital intake forms and waivers into booking and reminders
Create a unique workflow for each service type to ensure customers are scheduling themselves correctly
Integrate appointments with walk-ins
Customers reserve a spot for themselves at the front of the line by making appointment