NAIT improved staff engagement and student satisfaction by replacing physical lineups with virtual queues, saving thousands of hours of wait time for busy students.
Langer’s Entertainment Center increased its food and beverage revenue by allowing customers to join a virtual queue and keep track of the position in line on their cell phone instead of standing in a physical lineup.
George Brown College turned to WaitWell to help it unify the student experience by streamlining how students access services on its three downtown Toronto campuses as well as virtually.
Glentel uses WaitWell to eliminate lineups and reduce customer walkaways. Shoppers at Costco stores are able to join a line and monitor their position in line on their mobile devices, so they can move freely and shop while they wait their turn for service.
Managing walk-in patients alongside patients arriving with appointments was putting pressure on busy front counter staff at Immigration Medical Toronto. They turned to WaitWell to streamline the process for keeping track of who’s next and giving patients insight into their wait time.
One of Alberta’s busiest motor vehicle offices replaced in-office waiting with a seamless virtual queue experience. With WaitWell, their customers join the line from home, by scanning a QR code on the door or using the on-site kiosk.
Regina Police Services was looking to streamline service operations at its Inquiry Desk. Since using WaitWell, they have experienced shorter service times, reduced wait times and an overall improvement in staff and customer satisfaction.
Clever Canines exists to give dog owners freedom, but they struggled to provide the daily feedback to dog owners at the end of the day when the lobby area was crowded with dog owners waiting to pick up their pets. WaitWell was the solution they needed to eliminate lineups and give staff the time they need to provide that quality feedback.