Replace in-person service with virtual meetings

Meet with your customers online

Meet with customers virtually, from anywhere.

Above all, customers crave convenience. Sometimes a face-to-face meeting is necessary or preferred. Other times, a video or phone call may be better. Online meetings mean less travel time and can be better for the planet. They also allow organizations to serve customers around the world, making service more accessible for everyone.

WaitWell makes it easy for your staff to meet with your customers virtually and securely. You can give your customers the choice of meeting virtually, talking over the phone or receiving in-person services.

Meeting links for booked appointments or walk-in service requests are accessible from the queue screen, so you never have to worry that staff will miss a meeting. Phone numbers for you customers are found under ticket details so your staff can call customers back when it’s their turn.

Virtual service has never been easier

  • Customers have the choice of a phone call, video call or in-person meeting
  • Unique meeting links automatically sent out to each customer by email or SMS text
  • Seamless integration with WaitWell’s core features

Virtual Meetings made simple

  • Staff know customers’ preferred medium through an icon on the queue screen
  • A unique link is sent out to each customer who wants to video chat when it’s their turn
  • Staff don’t need to ask for customers’ phone numbers, they are found under ticket details
virtual meetings. girl on computer.

We integrate with your favourite tools

  • Microsoft Teams integration
  • Works seamlessly with all of WaitWell’s core system tools including appointment scheduling, queue screen automation and customized SMS communication
  • Virtual service is accessible on customers’ mobile device

Ready to transform service delivery? Reach out today. We’d love to help.