Replace in-person service with virtual meetings
Meet with your customers online
Meet with customers virtually, from anywhere.
Above all, customers crave convenience. Sometimes a face-to-face meeting is necessary or preferred. Other times, a video or phone call may be better. Online meetings mean less travel time and can be better for the planet. They also allow organizations to serve customers around the world, making service more accessible for everyone.
WaitWell makes it easy for your staff to meet with your customers virtually and securely. You can give your customers the choice of meeting virtually, talking over the phone or receiving in-person services.
Meeting links for booked appointments or walk-in service requests are accessible from the queue screen, so you never have to worry that staff will miss a meeting. Phone numbers for you customers are found under ticket details so your staff can call customers back when it’s their turn.
Virtual service has never been easier
How does your customer experience stack up?