Better Workflow and Queue Management for Public Offices
Optimize service delivery at municipal, permit, police and motor vehicle offices.
Trusted by 600+ locations, including these public offices:
Streamline service delivery at your government office
Government offices are busy places. It can be a challenge to maintain order when there are so many visitors with diverse needs. Long lines and crowded waiting areas make staff feel stressed.
That is where WaitWell comes in. WaitWell replaces lineups with virtual queue and online appointment booking.
Visitors have several options for joining the line or making an appointment:
Visitors join the line using their mobile device or an on-site kiosk. Visitors can even make an appointment to be first in line on a future date and time. Customers with appointments receive a text just before their appointment. They check themselves in by replying to the text. Staff manage both walk-ins and visitors with appointments from an intuitive queue screen.
Happier visitors. Happier staff. Plus service analytics that administration can use to make data-driven decisions about staffing & operations.
8 Simple Tips to Make Waiting Painless
Practical steps you can take to improve the wait experience in your office.
How WaitWell makes work better for motor vehicle administration staff
Reduce stress levels with the right tools
Long lineups and crowded waiting areas cause staff stress levels to rise. WaitWell reduces campus waiting and eliminates lineups, creating a better working environment for service providers.
Deliver students to the right place, at just the right time. Intelligent workflows and automated communication means students arrive prepared, reducing campus service times by up to 48%.
Get key insights into service operation
Get real-time insight into service operations with the Dashboard. Uncover service trends with Reports & Analytics. Capture student insights with the Customer Reviews feature.
Government offices that use WaitWell experience:
better operational efficiency
less staff stress
Eliminate lineups and reduce crowding
You decide how visitors join your line. Options include join by SMS text, scan a QR code, join from home on desktop or use an on-site kiosk.
Your visitors will never have to ask, “How much longer?” Customize your status page with all the details customers need to know.
Set a capacity for your waiting area. WaitWell notifies visitors when there is space for them to wait inside.
Achieve load balancing
Even out the “peaks and valleys” of demand by letting visitors view the current wait times online so they can plan the best time to arrive.
Integrate appointments with walk-ins
Free up staff time
WaitWell makes it simple for visitors to make, change and cancel their own appointments, even outside office hours.
Fill schedules, not lobbies
WaitWell combines the predictability of appointments with the flexibility of walk-ins. Fill open time slots with walk-in visitors. Serve more visitors every day without filling your waiting room.
Visitors with appointments respond to a text 10 minutes before their appointment to confirm arrival, adding them to your queue screen.
Decrease your no-show rate with automated appointment reminders. Cut average service time by using communication templates specific to each service type to make sure visitors arrive prepared for service
Automate workflow to make work less stressful for staff
Replace sticky notes
WaitWell Notes means staff can share critical details with co-workers without having to leave their computer. Keep everyone on the same page.
Put visitors on hold
Sometimes customers arrive unprepared for service. With WaitWell, you can put them on hold and they can put themselves back in queue when ready for service.
WaitWell makes it simple to transfer tickets to the service provider best able to help. You can even transfer tickets between locations.
Put key messages in front of clients when they join by adding a splash page to the kiosk or join page. Use for urgent notices, advertising or cross-promotion.
Improve operations with actionable service data
Track visitor feedback by service provider, service type and location. Feedback is attached to ticket history, making these ratings and reviews actionable.
Real time dashboard
Get real-time data that managers can use to see staff performance and customer experience at-a-glance. View data for one location or aggregate by region or company.
Sort & Export
All data is sortable by service provider, type, location and region. Filter by date or time range for exact reporting. Export to .csv or talk to us about our integrations.
WaitWell makes it simple to uncover trends related to service times, wait times, ticket volumes, balk rates, no-shows, cancellations and much more.
Gain powerful customer insights
Two-way SMS text
Send and receive in-app or SMS messages from customers before, during or after service. Staff send and reply to messages directly from the queue screen.
Waivers & Intake Forms
Automate and streamline collection of information you need to complete services efficiently. Set up workflows to triage clients and collect information specific to selected service.
View Visitor Details
Context is important when providing great service. WaitWell allows staff to see ticket history for the current visit as well as historical visitor data.
Tailor communication based on service type, service stage, time and location with automated notifications. All of our communication templates are fully customizable.
A solution you can trust