It’s like a digital concierge for busy service locations
Our advanced queueing and booking solution means you’ll never have to answer the question, “How much longer?”
It starts with the end of the lineup.
When people join a digital queue, there is an opportunity to digitally transform the entire customer journey. With tailored communication, customers are prepared for service upon arrival. No more crowded waiting areas. No more frazzled staff. WaitWell combines all the tools you need to optimize service operations. WaitWell delivers customers to the right place, at just the right time.
Let customers join your line remotely
Allow customers to move freely while they wait
Keep lines of communication open with two-way messaging
Assign and prioritize customers from the Queue Screen
Integrate appointments with walk-ins, all on one screen
Optimize operations with advanced workflow tools
Get deep insights into service operations
Build out customer profiles with integrated CRM
Gather actionable customer feedback
Data security and privacy are first of mind for us in everything we do. WaitWell goes above and beyond to ensure your data is always secure.
WaitWell was super easy for our staff to learn. I do think it helps us provide a better experience for students in accessing our services. It allows us to think about how to staff based on the types of inquiries we have. We used to have to train staff on everything to work the front counter. Now we can train them on one type of inquiry, and they can support our students.”
Deb Little, Director of enrolment management at Northern alberta institute of technology