Optimize operations with intelligent workflow
Reduce service times by up to 20% by automating communication and task sequencing
Streamline service delivery with a workflow solution tailored to your operations
Fulfilling service requests usually involves multiple steps. In many cases, more than one service provider is involved. There are many opportunities for errors and miscommunication, which can cause stress for staff and customers.
WaitWell allows you to design an optimal workflow and automate task sequencing to manage in-person and back counter service operations. Automated communication templates and status pages mean customers are informed of the progress of their service from start to finish.
Get powerful insights into operations with industry-leading Service Analytics. Understand service delivery and the customer journey better than ever before.
How does your customer experience stack up?
shorter service times
more efficient operations
reduction in staff stress levels
Automate task sequencing to streamline operations
Achieve optimal efficiency every time with intelligent workflow
Communicate with customers in line with two-way messaging
Answer quick questions from the Queue Screen