Optimize operations with intelligent workflow for busy service locations

Automate communication and task sequencing to reduce service times by up to 20%

waitwell service workflow

Streamline service delivery with a workflow solution tailored to your operations

Fulfilling service requests usually involves multiple steps. In many cases, more than one service provider is involved. There are many opportunities for errors and miscommunication, which can cause stress for staff and customers.

WaitWell allows you to design an optimal workflow and automate task sequencing to manage in-person and back counter service operations. Automated communication templates and status pages mean customers are informed of the progress of their service from start to finish.

Get powerful insights into operations with industry-leading Service Analytics. Understand service delivery and the customer journey better than ever before.


shorter service times


more efficient operations


reduction in staff stress levels

Automate task sequencing to streamline operations

Achieve optimal efficiency every time with intelligent workflow

  • Design an ideal workflow, from start to finish
  • Tailor communication to keep customers informed every step of the way
  • Track service progress from first contact with the customer through to successful conclusion
pharmacists managing the fulfilment of a prescription with an automated workflow

Communicate with customers in line with two-way messaging

Answer quick questions from the Queue Screen

  • Customers send and receive messages by SMS text or two-way messaging within the browser or app
  • Easily respond to quick questions without interrupting service
quickly communicate with customers on their mobile phone

Monitor performance of multiple locations, remotely.

  • Service times by location
  • Service times by service provider
  • Ticket volumes by location
  • Ticket volumes by service provider
analytics and reports offer valuable business insights at a glance

The software is user-friendly and easy to to configure. The performance is great too! With the help of this software, our stores are able to manage lines and appointments easily and with less effort.

annie wu, business analyst, glentel inc.