Better queue and workflow management for banks

Improve customer loyalty with seamless communication and efficient service operations

queue management for banking

Reduce stress levels with the right tools for busy banks

Long lineups and crowded waiting areas in banks cause staff stress levels to rise. WaitWell virtual queue reduces on-site waiting and eliminates lineups, creating a better working environment for service providers.

Increase staff
productivity with bank queue management

Deliver customers to the right place, at just the right time at your bank branch. Intelligent queue workflows and automated communication means visitors arrive prepared, reducing service times by up to 48%.

Get key insights into banking service operation with queue management

Get real-time insight into service operations and customer wait times at your bank branch with the WaitWell queue management Dashboard. Uncover service trends with Reports & Analytics. Capture visitor insights with the Customer Reviews feature.

Make it easier for bank customers to join a virtual lineup or book a service

Bank customer satisfaction in Canada has been going down year after year. Only 43% of customers felt supported by their bank during the pandemic. Support your customers by eliminating lineups in your bank branches with WaitWell.

Customers have several options for joining the line or making an appointment:

  • QR code
  • Website
  • SMS text
  • On-site kiosk
  • WaitWell app
  • Staff member

WaitWell queue management and appointment booking software for banks digitizes service delivery and streamlines operations. Customers join a virtual line through their mobile device or on-site kiosk , or by making an appointment. Appointments and walk-ins are automatically integrated on one simple screen. Give customers the convenience they desire through digital communication and automatic appointment reminders.

Customers like feeling important. And with WaitWell customer profiles, staff can determine their wants and needs before asking. Plus, discover company insights through the service analytics feature. View company-wide analytics, or specific store information. Determine training opportunities for specific positions, and improvements for individual branches.

Increase customer satisfaction and improve productivity at your banking location by using WaitWell.

Regina Police Services reduces no-shows by 66% with WaitWell

“The ease of use, support and affordability of WaitWell cannot be understated.  It allowed us to modernize our QMS processes while at the same time providing detailed reporting and increased customer satisfaction.  Highly recommended.”

Banks that use WaitWell queue management solution experience:


shorter service time


shorter wait times


less line abandonment

Eliminate lineups at your branch

Multi-channel join

You decide how customers join your line. Options include join by SMS text, scan a QR code, join from home on desktop or use an on-site kiosk.

Automate updates

Your visitors will never have to ask, “How much longer?” Customize your status page with all the details customers need to know.

Two-stage wait

Set a capacity for your waiting area. WaitWell notifies visitors when there is space for them . Keep your line moving at all times.

Achieve load balancing

Even out the “peaks and valleys” of demand by letting visitors view the current wait times online so they can plan the best time to arrive.


Make it easy for customers to connect with staff without standing in line

Free up staff time

WaitWell makes it simple for customers to make, change and cancel their own appointments, even outside banking hours.

Increase productivity

WaitWell combines the predictability of appointments with the flexibility of walk-ins. Fill open time slots with walk-in visitors. Serve more customers every day without adding to your lineup.

Reduce no-shows

Visitors with appointments respond to a text 10 minutes before their appointment to confirm arrival, adding them to your queue screen.

Automate reminders

Decrease your no-show rate with automated appointment reminders. Cut average service time by using communication templates specific to each service type to make sure customers arrive prepared for service

Deliver service more efficiently with a mobile queue

Replace sticky notes

WaitWell Notes means staff can share critical details with co-workers without having to leave their computer. Keep everyone on the same page.

Put customers on hold

Sometimes customers arrive unprepared for service. With WaitWell, you can put them on hold and they can put themselves back in queue when ready for service.

Transfer tickets

WaitWell makes it simple to transfer tickets to the service provider best able to help. You can even transfer tickets between locations.

Splash Pages

Put key messages in front of clients when they join by adding a splash page to the kiosk or join page. Use for urgent notices, advertising or cross-promotion.

WaitWell priority

Transform no-shows into future opportunities

Customer reviews

Track customer feedback by service provider, service type and location. Feedback is attached to ticket history, making these ratings and reviews actionable. View and sort reviews and ratings.

Real time dashboard

Get real-time data that managers can use to see staff performance and customer experience at-a-glance. View data for one location or aggregate by region or company.

Sort & Export

All data is sortable by service provider, type, location and region. Filter by date or time range for exact reporting to line up with your assessment period. Export to .csv or talk to us about our integrations.

Powerful reports

WaitWell makes it simple to uncover trends related to service times, wait times, ticket volumes, balk rates, no-shows, cancellations and much more. Use these reports to improve efficiencies.

Increase customer retention and loyalty

Two-way SMS text

Send and receive in-app or SMS messages from customers before, during or after service. Staff send and reply to messages directly from the queue screen.

Waivers & Intake Forms

Automate and streamline collection of information you need to complete services efficiently. Set up workflows to triage clients and collect information specific to selected service.

View Visitor Details

Context is important when providing great service. WaitWell allows staff to see ticket history for the current visit as well as historical visitor data.

Custom communication

Tailor communication based on service type, service stage, time and location with automated notifications. All of our communication templates are fully customizable and easy to change.

Customer Insights
waitwell-ticket history

Reduce staff stress levels and serve more visitors in less time and receive actionable data and business insights.

Customer satisfaction is so important when deciding what bank to choose. Customers want a bank they can trust. Make the choice easier by optimizing service delivery. Get in touch and find out how your bank location can use WaitWell today.