Meet the world’s most robust enterprise customer flow solution

Learn why organizations are choosing WaitWell to optimize customer flow and deliver powerful data insights into service operations.

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WaitWell integrates with all your favourite tools

WaitWell integrates with all the tools your team already uses daily. Whether you want to pull customer information from your CMS or add self-scheduled appointments into staff calendars, WaitWell’s extensive API library and expertise with integrating with third-party software tools makes integration simple.

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Service is our super power

At WaitWell, we are invested in the success of our customers. We take the time to understand your service operations and build a workflow that meets the needs of your team and customers. You have access to a dedicated Account Manager to ensure a successful implementation and we are with you every step of the way.

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Built for scale

WaitWell was architected for enterprise service organizations. Our admin panel makes it simple to set up and manage multiple regions and locations, all from one screen.

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Canada and US data residency

WaitWell was developed 100% in Canada and we continue to do all our development in-house. We offer US and Canadian data residency to allow our customers to comply with their jurisdiction’s data residency policies.

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Data privacy and security you can trust

We make it easy for Admins to ensure data compliance by allowing organizations to determine how long data is stored for and allowing anonymization of personal information so your organization can benefit from deep data insights while maintaining privacy of individuals that use WaitWell at your location.


Workflow functionality to automate and track tasks

Digital queueing is where we started, but our platform has moved well beyond queue management and appointment booking. Our rich feature set allows you to design an ideal customer workflow that ensures an optimal customer experience every single time.


All the service data you will ever need

Many organizations start using WaitWell to get rid of lineups. They soon discover that the data insights are powerful. We don’t make our customers pay for reports. In fact, we are always adding new reports.


You’ll be up and running fast

At WaitWell, we like to say, “Fast is our way forward.” Our process, from customer discovery to staff training, can be done in less than 4 weeks for an Enterprise client and in as little as a couple of days for a smaller location.

Curious about our onboarding process? Have a look at our Onboarding Guide.