Better workflow and queue management for higher education

WaitWell improves service delivery efficiency everywhere on campus

Trusted by 400+ locations, including these respected post-secondary institutions:

Your campus is a busy place

It is no secret that universities are under pressure to deliver better service to more students each year. Without an efficient workflow management system in place, this environment can be overwhelming for staff and students, especially at peak times. WaitWell workflow management simplifies service delivery at student admissions offices and anywhere else students usually have to wait for service.

Students have several options for joining the line or making an appointment:

  • QR code
  • Website
  • SMS text
  • On-site kiosk
  • WaitWell app
  • Staff member

Once they have joined the line, students are able to move freely around campus while they wait for service. The WaitWell status page keeps them informed about their position in line and current wait time. With communication templates tailored to each service, students arrive prepared and on-time for service. This makes service faster and less stressful for everyone.

With service analytics, it is easy to make data-informed decisions about operations and staffing. Disorganized offices are an issue of the past with WaitWell’s intelligent workflow management.

WaitWell optimizes service delivery for registrars, academic advising, health services, bookstores and anywhere else service is delivered on campus.

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Northern Alberta Institute of Technology reduces in-office wait times by 33% with WaitWell


WaitWell was super easy for our staff to learn. I do think it helps us provide a better experience for students in accessing our services, allowing us to think about how to staff based on the types of inquiries we have.”
DEB LITTLE,
DIRECTOR OF STUDENT SERVICES
NAIT

Colleges and universities that use WaitWell experience:

No more crowded university offices

Multi-channel join

You decide how students join your line. Options include join by SMS text, scan a QR code, join from home on desktop or use an on-site kiosk. Make joining the line convenient.

Automate updates

Students will never have to ask, “How much longer?” Customize your status page with all the details students need to know.

Two-stage wait

Set a capacity for your office. WaitWell notifies students when there is space for them to wait inside. Keep your line moving at all times.

Achieve load balancing

Even out the “peaks and valleys” of demand by letting students view the current wait times online so they can study instead of waiting.

WaitWell-Hold

Simplify service for staff and students

Digitize sticky notes

WaitWell Notes means staff can share critical details with co-workers without having to leave their computer.

Put students on hold

Sometimes students arrive unprepared for service. With WaitWell, you can put them on hold and they can put themselves back in queue when ready for service.

Transfer students

WaitWell makes it simple to transfer tickets to the service provider best able to help. Transfer tickets between locations on campus.

Splash pages

Put key messages in front of students when they join the queue by adding a splash page to the kiosk or join page. Use for urgent notices, advertising or cross-promotion.

Put appointment scheduling in the hands of your students

Free up staff time

WaitWell makes it simple for visitors to make, change and cancel their own appointments.

Reduce no-shows

When students are able to schedule their own appointments, they are less likely to change or cancel. This helps reduce no-shows and ensures staff aren’t waiting on students.

Self-serve check-ins

Students with appointments add themselves to the queue by responding to a confirmation text.

Automate reminders

Calling students to remind them of their appointments takes up valuable time. WaitWell sends students automated reminder emails or texts

WaitWell-Appointments
waitwell service analytics

Improve operations with actionable service data

Student Reviews

Track student feedback by service provider, service type and location. Feedback is attached to ticket history, making this data actionable. Use these reviews to identify growth opportunities for staff.

Real-time dashboard

Get real-time data that administration can use to see staff performance and student experience at-a-glance. See how each department is doing and compare.

Sort & Export

All data is sortable by service provider, type, location and region. Filter by date or time range for exact reporting to line up with your assessment period. Export to .csv or talk to us about our integrations.

Student reporting

WaitWell makes it simple to uncover trends related to service times, wait times, ticket volumes, balk rates, no-shows, cancellations and more. Find out what is important to students.

Get to know your students better

Two-way SMS text

Free up staff time by sending and receive in-app or SMS messages from students before, during or after service. Staff send and reply to messages directly from the queue screen. Students arrive prepared for service.

Waivers & Intake Forms

Automate and streamline collection of information you need to help students efficiently and securely. Set up workflows to triage students and collect information specific to each inquiry.

View Student Details

Context is important when helping students with various inquiries. It also increases productivity when staff know important student information. WaitWell allows staff to see ticket history for past and current students.

Customized communication

Tailor communication based on service type, service stage, time and location with automated notifications. All of our communication templates are fully customizable.

waitwell-ticket history

“WaitWell provides benefits for both staff and students, and that’s kind of the perfect solution. Often we’re looking at changes that are really good for the student, but make it harder for our staff. And this is one of those situations where the system is good for everyone all around.”

WAITWELL CUSTOMER, CANADIAN UNIVERSITY

Get in touch to learn about how WaitWell’s digital workflow management tools can streamline service delivery at your college or university.