Lineups drive customers away and cause staff stress levels to rise.
Physical lineups are a source of frustration for customers. Many people say that they will go out of their way to choose a location with a shorter wait time. But it’s not always the wait time that’s the problem. It’s having to stand in a line and not knowing exactly how long the wait will be.
Lineups are also a problem for staff. It’s a challenge for workers to focus on the task at hand when there is a crowd of people staring at them. Not to mention that customers sometimes take their frustration out on service providers after standing in line for a long time.
WaitWell replaces physical lineups with a virtual queue.
Happier customers. Happier staff. More efficient operations.
Customers add themselves to your queue
You decide how you want customers to join your line.
Staff assign themselves customers
Staff can view all customers in line from the Queue Screen.
Communicate with customers in line with two-way messaging
Answer quick questions from the Queue Screen
Prioritize customers with higher-needs
Serve customers with accessibility issues or urgent service needs first
Keep customers updated on current wait time
With the WaitWell status page, customers never have to ask, “How much longer?”
Share important service details with team members
Save customer from having to provide the same information twice
Know your customers’ needs before service starts
Get the information you need to anticipate your customers’ needs
Transfer customers to another location or service provider
Customers never have to wait in line twice
Place customers on hold
Customers never lose their position in line