Who We Are
Developed to address the fact that people hate lineups and lineups drive customers away, WaitWell quickly evolved into a multi-faceted QMS and business intelligence tool. We elevate customer experience by eliminating lineups everywhere.
Our commitment to customer success is what makes us different. Transitioning from a physical lineup to a virtual queue is a fundamental shift in how an organization interacts with its customers. At WaitWell, we are experts in supporting organizations through this change.
WaitWell’s goal is to turn a billion customers into raving fans by eliminating lineups everywhere. We help our clients build exceptional businesses by developing tools that facilitate efficiency and communication.
We believe that exceptional customer service at every point along the customer journey is the foundation to a successful business. We want your customers to arrive for service and never feel the frustration of a lineup nor the uncertainty of how long they will need to wait. Communication is key to any successful relationship and WaitWell provides the tools to stay in touch every step of the way.
At our core, we are a human company. We know that solving business problems means understanding how humans think and function. Empathy helps us to understand challenges and frustrations that affect organizations and the people they serve. We never stop trying to make things better and we live by the phrase, “If it doesn’t challenge you, it doesn’t change you.”
Steve has decades of experience in commercializing SaaS products. As COO, he is responsible for ensuring WaitWell’s products evolve to exceed the expectations of our customers.
Friday nights are for: Rock climbing at the gym followed by a bowl of strawberry ice cream.
Alina is passionate about building exceptional businesses. Under her leadership, Danatec became Canada’s largest safety training company and won 27 awards. As WaitWell’s CEO, Alina leads the vision of the organization and investor relations.
Friday nights are for: Hanging out by a roaring fire, plaid blankets, roasted marshmallows and great conversation.
Shannon is driven by a passion for creating customer experiences that delight. It was this passion that motivated Shannon to come up with the idea that people should be able to join a lineup with their phones and move freely while waiting for their turn for service. Shannon is WaitWell’s Chief Marketing Officer.
Friday nights are for: A bowl of popcorn, a glass of wine and an episode of Ted Lasso.