Full-service workflow and queue management design & implementation

Let our team of experts design a service workflow that transforms your operations.

Wrap-around service and support because we are invested in your success

WaitWell has helped hundreds of organizations, from recreation facilities to banks, to optimize service operations. Our award-winning software solution is fully-serviced and supported to optimize workflow and queue management for large organizations.

  • Full discovery, design & configuration
  • Kiosks, displays & audio hardware options
  • Accessibility & compliance
  • Full suite of integrations
  • Dedicated account management
  • Live training & support

No matter what kind of workflow you have, our intelligent queue and workflow solution can transform service delivery.

For us, our implementation process always starts with discovery so that we can learn about your operations. Our team of queue and workflow management experts take the time to understand the unique needs of your customers and staff and what your goals are in digitally transforming service delivery.

Ready to transform service delivery? Let’s talk!


CX Scorecard

How does your customer experience stack up?


Change is hard, but we are with you every step of the way

All of our customers are paired with a dedicated Account Manager who has extensive experience with digitizing service delivery with intelligent queue and workflow management.

As your business evolves, your needs will change too. Your Account Manager is your point-person for any modifications you need to make to your workflow.


Full-service kiosks for fully accessible digital queueing

WaitWell can be used as a 100% touchless, bring-your-own device solution, but we also offer a full range of kiosk solutions to meet the needs to busy locations that need to provide access to visitors without a mobile device.

Our kiosk solution features:

  • Fully accessible; WCAG compliant
  • Text-to-speech for the visually impaired
  • Audio announce for hard-of-hearing
  • Optional ticket printing
man using an instore kiosk to join the queue

Enhance the visitor experience with a digital display

  • Use your existing lobby displays to show customers their position in line
  • Control the personal information displayed (first name, last name, ticket number, phone number, etc.)
  • Easily tailor your lobby display for a fully-branded customer experience
Lobby display shows those who are waiting where they are in the queue if they do not have a mobile device

We work well with all your favorite workplace tools

From user management to data downloads, WaitWell works with all the software tools you already use to manage your operations.

  • Single sign-on (SSO)
  • SSO for Google Workspace
  • Export reports to Excel
  • Salesforce integration
  • HubSpot integration

Live training and support

  • Dedicated Account Managers
  • Comprehensive onboarding and training
  • Regular webinars on feature enhancements
  • In-app Knowledge Base
account manager smiling as she trains new clients virtually

We excel at making our solution accessible for everyone

It’s not enough to solve big problems with brilliant technology. We work hard to make sure WaitWell is fully accessible. Our product is always evolving to be compliant with the most stringent accessibility requirements.

  • WCAG compliant throughout
  • text-to-speech for the audio impaired
  • multi-lingual
  • intuitive interface
  • HECVAT, HIPPA, PIPEDA
digital accessibility and WCAG compliant

Ready to transform service delivery? Reach out today. We’d love to help.