WaitWell to modernize queueing and appointments at Nevada DMVs.
WaitWell launches across Nevada this month, as the DMVs and customers are set to enjoy our dedication to better customer service experiences. This follows a successful pilot at two prominent locations within the Nevada DMV- South Reno and Fallon, which has paved the way for rollout across 17 locations in the state.
The feedback has been exciting: Eli Rohl, Public Information Officer, from Nevada DMV shared with 2 News Nevada how our system opened up appointment slots, drastically cutting down wait times. In places like Reno, getting a DMV appointment within a week is now the norm, not the exception. This is a big deal, especially considering how notorious DMV wait times used to be.
We’ve witnessed first-hand the surprise and relief of customers. Imagine walking into the DMV, expecting the usual lines, but instead, you’re greeted with a seamless, digital process. One of the customers at the Reno location put it best: “There was no line, and it’s all on your phone. It’s good.” This is the WaitWell mantra: efficient, hassle-free, and customer-centric.
The positive outcomes observed at these initial locations have laid the groundwork for the extensive implementation across all DMV facilities statewide.
“We really think it is going to combat that issue of people waiting here all day, you can still go get things done that you need to get done here without physically waiting in the office,” Hailey Foster spokesperson for Nevada DMV told Fox 5 Vegas.
WaitWell’s advanced queue management technology enables service organizations to streamline customer service, reduce wait times, and improve service quality. With over 3.2 million hours saved in customer wait times and serving more than 11 million users, our state-of-the-art platform features real-time and historical analytics, customizable options, and a user-friendly interface, facilitating an optimized customer journey.
“We’re delighted to team up with Nevada — it’s always a pleasure to work with organizations that understand the importance of top-notch tech for improved service delivery. We’re dedicated to providing the best support and ensuring fantastic experiences for everyone involved,” said Steve Vander Meulen, WaitWell’s CEO.
Adopted by organizations across different industries, including healthcare, higher education, and government, WaitWell is widely endorsed. Based on sterling reviews from users, WaitWell recently received Spring 2024 high-performer badges from G2 across 3 categories including, Visitor Management, Queue Management, and Online Appointment Scheduling categories. WaitWell has also been ranked as the #1 most likely to be recommended in the Visitor Management category. WaitWell has similarly earned recognition from platforms, including Capterra, GetApp, SourceForge, and Software Advice.
