Qless customer? We have a free 3-month subscription for you. Talk to Sales

Switch from Qless without a glitch. Now is the time.

Ready to upgrade your queuing and booking system? We’ll help you transition without termination fees. Take advantage of our limited-time offer: 3-month free subscription, waived implementation fee, and seamless migration support.

“So previously we were using Qless and our transition over to WaitWell was seamless. We had really good support. It didn’t take a long time once we got everyone on board.”

– Sejal Shah, Sr. Manager, University of Texas at Austin – Texas One Stop

These universities upgraded to WaitWell and are loving it:

Feature Comparison Graph - WaitWell v Qless
Ladies reviewing analytics with analytics screen showing

Unlimited, comprehensive, up-to-the-minute reporting

  • 30+ historical reports
  • Same-day data exportation
  • Real-time data
Best support service person on the phone

Dedicated, end-to-end, timely live support and service

  • Dedicated account manager
  • Same-day response time
  • No-charge support

 

Limitless customization. Easily configurable service options to customize your workflow

  • White-glove set up
  • Total-admin control
  • Limitless customization

Transitioning to WaitWell is as effortless as it gets

Competitive pricing and clear ROI
Efficient onboarding process that keeps service running smoothly
Robust data migration support and smooth integration with your systems

More features institutions and students love

Ticket Transfer

Transfer student tickets to the location and staff best able to help.

One-Stop Booking

Manage queuing and booking on one screen.

Synced Service Channels

Integrate live services – phone, virtual, and in-person queues or appointments – effortlessly.

Smart Integration Hub

Automate the data flow: easily integrate with your CRM, calendar, virtual meeting platform, ERP, and more.

Waivers & Intake Forms

Request and verify student documents before their appointment.

Two-Way Texting

Communicate directly with students before and after service.

Self-Service Check-In

Let students check in for appointments by responding to a confirmation text.

Student Reviews

Track student feedback by service provider, service type, and location.

Centralize all campus services in one platform

Financial Aid, Student Registration, and Student Advising might be on the same campus, but they each
have different needs. Configure queuing and booking for multiple locations and easily manage everything in one place.

Customize services

Adjust appointment availability to reflect the services you offer and the hours you’re open.

Create unique workflows

Automate manual tasks with the workflows that work best for each location.

Integrate with any SIS

Centrally manage student data in WaitWell with a secure integration with your student information system.

Get the inside scoop on experience and efficiency

See student wait times, service efficiency, and peak periods at each campus location. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on relevant, real-time data.

12

Currently Waiting

18

Peak Waiting at 9am

6

Being Served

11 min

Average Wait Time

297

Total Served

3

No Show

2

Cancelled

6.4 min

Average Serve Time

What our higher education customers are saying…

This has been a huge success for both of our campuses, and we are forever grateful to WaitWell for giving us that. We’ve only been utilizing WaitWell since July, and we have already seen great results.

Jennifer Vick Operations Coordinator
1Diefendorf – University at Buffalo

I like to be able to see all of the data transparently. We get to see everything the student sees and there is no guessing about the numbers. The real-time data on the dashboard has also been really helpful for this.

Sejal Shah Sr. Manager
University of Texas at Austin – Texas One Stop

We love that the platform includes appointment booking and queuing all in one tool. We are using it at our higher ed institution across many faculties and service units, and students have given us great feedback on their experience.

WaitWell User Higher Education

They are always there to answer the questions as quickly as possible, that’s the biggest change from the last product we had is that we get responses pretty much immediately which is nice when we have such a big institution and we’re trying to figure things out.

Jessica Rodriguez Associate Director
University of Texas at Austin – Texas One Stop

We have received positive feedback from our staff using WaitWell and we’ve worked through fine-tuning some of the configurations in our queues that make more intuitive sense for them. It has also provided our team with more insight to reporting on our service delivery.

Rhoda Ramos Senior Manager of Student Success Service Integration
George Brown College

WaitWell was super easy for our staff to learn. It helps us provide a better experience for students accessing our services, as well as allowing us to think about how to staff based on the types of inquiries we have. We used to have to train staff on everything to work the front counter. Now we can train them on one type of inquiry, and they can support our students.

Deb Little Director of Enrollment
Director of Enrolment Management