Veterinary • Videos

WaitWell for Veterinary: Transforming pet care with smarter queues and bookings (Video)

WaitWell for vet clinics

Transcript

Introduction [0:00–0:35]

Are chaotic waiting rooms filled with anxious pets and owners causing stress for your team?
Do you need a better way to manage bookings and payments while reducing staff burnout?
Hi, I’m Heather from the WaitWell team. If you haven’t heard of us, we specialize in queue management and booking solutions tailored for veterinary practices.
We were built for the busy. Our platform is designed with veterinary clinics in mind, helping you enhance client care, streamline operations, and create a more organized, less stressful environment.

How WaitWell Works [0:36–1:18]

Pet owners can easily join your walk-in queue or book an appointment directly from your website.
For multi-location practices, our service locator map ensures a seamless experience accessible via QR code or website link.
The map shows nearby clinic locations, operating hours, and live wait times, helping pet owners choose the most convenient option.
Instead of crowding your waiting room, pet owners can wait from anywhere and receive reminders and updates via text or email.
WaitWell supports walk-ins, appointments, or both, ensuring your clinic operates smoothly.

Joining the Walk-In Queue [1:19–2:26]

Owners can join the walk-in queue and wait from home until it’s their turn.
The join page provides estimated wait times and collects details like name, phone number, party size, and type of service.
Clinics can also request attachments like proof of insurance or waiver forms at this step.
Once joined, owners are informed of their place in the queue and receive automated reminders via SMS or email.

Booking an Appointment [2:27–3:00]

On the join page, owners can select their date and time for an appointment.
WaitWell features a built-in appointment booking calendar, with integration options for Microsoft Outlook and Google Calendar.
Owners can cancel or reschedule appointments directly from their phone.

Custom Waiver Forms [3:01–3:35]

Clinics can create customizable waiver forms to streamline check-ins and provide essential pet information.
Advanced form logic enables triage prioritization based on responses, optimizing the clinic’s schedule.

Managing Workflows [3:36–4:55]

Staff use the queue screen to manage workflows seamlessly.
WaitWell integrates walk-ins and appointments, optimizing operations and reducing downtime.
The system lets staff assign tickets to specific exam rooms or practitioners using drag-and-drop functionality.

Ticket Actions and EHR Integration [5:00–5:50]

Each ticket includes actions like adding notes, direct messaging, prioritizing, or requesting waivers.
Tickets maintain a full history of bookings, communications, and interactions.
WaitWell integrates with your EHR system for streamlined patient information access.

Integrated Payments [5:51–6:31]

Integrated payments enable upfront payment for services, reducing no-shows and financial risks.
This feature ensures a smoother experience for staff and clients.

Data and Analytics [6:32–7:24]

The real-time dashboard provides insights into wait times, appointments, and no-shows.
WaitWell offers over 32 pre-built and customizable reports, enabling decision-making.
Daily location summaries help leadership optimize operations based on peak times and other metrics.

Conclusion [7:25–7:43]

This concludes the WaitWell platform overview for veterinary medicine.
Contact our sales team today to schedule a customized demo and learn how WaitWell can optimize your clinic’s operations.