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WaitWell reinforces commitment to data security and compliance 

WaitWell has successfully achieved the Texas Risk and Authorization Management Program (TXRamp) certification and SOC 2 Type 2 compliance.

Wole Olayinka • June 21, 2024 • Read time: 4 min

WaitWell data security - Man smile - Soc2Type2 and TXRamp badge

It’s no longer news that data breaches can have severe consequences – service organizations are now under the obligation to choose software systems that meet and exceed security standards. And secure systems also mean a better focus on delivering excellent service to customers.

The importance of your queue management system’s security standards

Data security is a cornerstone of trust between an organization and its stakeholders. With increasing regulations such as HIPAA, PIPEDA, and CCPA, organizations must ensure that their queue management software complies with these stringent standards. A secure queuing system protects not only the personal information of customers but also the integrity and availability of that data. This involves:

  • Robust encryption: To prevent unauthorized access, data must be encrypted both at rest and in transit.
  • Role-based access control (RBAC): Ensuring that only authorized personnel can access sensitive information.
  • Multi-factor authentication (MFA): Adding an extra layer of security to verify the identity of users accessing the system.
  • 24/7 monitoring: Constant surveillance of the system to detect and respond to threats in real time.
  • Data replication: Ensuring data redundancy and reliability by replicating data across multiple, geographically separated data centers.

When choosing a QMS, it is essential to look for certifications that validate these security measures.

How WaitWell meets these security standards

At WaitWell, we prioritize the security and compliance of our platform to ensure our clients’ data is protected. We are proud to announce that WaitWell has recently achieved two significant security compliance milestones: the Texas Risk and Authorization Management Program (TXRamp) certification and the SOC 2 Type 2 compliance. These achievements reinforce our commitment to data security and operational excellence.

TXRamp Certification

The TXRamp certification demonstrates WaitWell’s adherence to the stringent security standards established by the State of Texas. This certification ensures our platform is equipped to protect sensitive data effectively, giving our clients in Texas and beyond confidence in our secure infrastructure.

SOC 2 Type 2 Audit

WaitWell’s completion of the SOC 2 Type 2 audit, conducted by an independent auditing firm, validates our comprehensive security practices, policies, and procedures. This certification ensures that we are committed to protecting the confidentiality, integrity, and availability of customer data.

WaitWell meets the highest standards of data protection and privacy; offering a range of security features from customizable data retention policies to data anonymization capabilities to meet the specific needs of our clients. WaitWell also supports secure single sign-on (SSO) integration with various identity providers, further enhancing security and ease of use. A Trust Center ensures clients have transparency regarding all of these security policies and practices.

Your trusted partner for secure queue and appointment management

The TXRamp and SOC 2 Type 2 certifications solidify WaitWell’s position as a trusted partner for organizations seeking secure and compliant queue and appointment management solutions. The company is dedicated to maintaining the highest standards of data security and operational excellence so that organizations can focus on what they do best—providing exceptional service to their customers.


Ready to experience the most secure queue and appointment management solution? Get in touch to learn more about how WaitWell can help you achieve service excellence goals with data security and compliance prioritized.