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Alberta Female Entrepreneur Launches Waitwell Software

WaitWell allows customers to wait comfortably  at home, in their vehicles or in shopping centres 

WaitWell • October 6, 2020 • Read time: 6 min

WaitWell line management software ensures physical distancing measures  are maintained in waiting areas by allowing customers to wait comfortably  at home, in their vehicles or in shopping centres 

CALGARY, Alberta, Oct. 06, 2020 (GLOBE NEWSWIRE) — 

WaitWell Inc. announces the launch of WaitWell line management  software. WaitWell software eliminates crowded waiting areas and long queue times, which are two factors known to elevate the risk of transmitting COVID-19.  With its unique approach to letting customers join a virtual line by SMS text and with its one of-a-kind occupancy management feature called two-stage waiting, WaitWell software not  only creates the safest queueing approach possible, but also gives users control over their  wait experience. 

Customers can wait in the comfort of their homes or vehicles, or they can take care of  errands so that they remain productive while waiting. This is possible because WaitWell  software provides real-time status updates by SMS messaging to let customers know their  place in line, along with an estimated wait time that is accurate to within 90 seconds. If  customers miss their turn, they regain their place at the front by simply replying to a text. 

“We used to have people standing within inches of each other in a long line that would  completely crowd our lobby,” says Ivy Young, Manager at East Calgary Registry. “To keep  people safe during COVID, we had no choice but to ask them to remain outside. However,  nobody likes waiting in bad weather, so we needed to find a better solution before winter  arrived.” 

“Since implementing WaitWell, customer frustration from waiting has disappeared. People  appreciate knowing how long their wait will be and how the line is progressing. It lets them  put that time to good use, like picking up some groceries or running errands,” says Ivy  Young. 

WaitWell software’s unique two-stage waiting feature controls how many people are waiting  inside at one time. With the ability to manage their occupancy limits, business owners can  ensure that there is enough space for physical distancing measures to be implemented  effectively. This keeps customers and staff safe, while allowing lines to flow smoothly and  efficiently. 

“It is critical to our economy that businesses remain open during COVID-19 and the best  way to make that happen is to create solutions that support proper physical distancing  measures,” comments WaitWell founder, Shannon Vander Meulen. “We invented WaitWell  software to maintain safe waiting areas, while also keeping customers coming through the  doors as quickly as possible.”


Watch a short video that introduces you to how WaitWell line management software works. https://youtu.be/yhf2xIM8MyQ 

Product Features 

• Touchless check in 

• Two-stage waiting 

• Multiple Queues 

• Broadcast Alert to all clients in line 

• One-on-one text messaging to individual clients in line 

• Optional lobby kiosk 

• Website widget to join queue 

• Lobby display 

• Hold feature to secure place in line 

• Dashboard for real-time overview 

• Reports and Analytics to identify trends over time 

Pricing and Availability 

WaitWell software is available across Canada and the United States. A subscription to  WaitWell software starts at $199/mo for the Basic package, which is ideal for businesses  that manage a single virtual line. For businesses needing multiple virtual lines or that want  advanced reporting and analytics, the Standard package starts at $299/mo.

About WaitWell 

WaitWell Inc. is a software company headquartered in Calgary, Alberta. Founded on the  principle that time is a valuable asset, its focus is providing software solutions to time  management problems, while helping diversify the Alberta and Canadian economies by exporting software solutions. More information at https://waitwell.ca


For more information, please contact: 

Shannon Vander Meulen 


WaitWell Inc.