Overview
Avantia Medical Imaging Clinic faced the challenges of long wait times, overcrowded waiting rooms, and administrative strain, impacting both patient satisfaction and staff efficiency. To address these issues, Avantia implemented WaitWell, a digital queue management system, aimed at improving patient flow and optimizing clinic operations.WaitWell allows patients to join the queue remotely or on-site and receive real-time updates, enabling them to arrive just in time for their appointments.
“Patient confidence in our services has increased dramatically. They are constantly telling us that they love that they can wait their turn in line from the office or home while getting regular and accurate updates about their appointment time. WaitWell has been a game changer for both our patients and for us.”
Gregory Davies
President, Avantia Medical Imaging & Restorative Health
This solution has greatly reduced waiting room congestion, improved the patient experience, and freed up staff from manual administrative tasks, allowing them to focus on providing high-quality care.