Have you ever wondered why some brands inspire such loyalty that their customers act like raving fans? Your host Shannon Vander Meulen talks to CX experts and industry leaders about how to build a culture of fandom around your business.
WaitWell CMO Shannon Vander Meulen talks to CX experts and industry leaders about how brands can build exceptional customer experiences that inspire loyalty.
Episode 7: Russ Dantu
Be the leader of the pack Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with…
Episode 6: Donnovan Simon
Don’t leave staff on an island Donnovan Simon is a customer success and process expert. He joins Shannon to talk about what has changed in customer success and what remains…
Episode 5: Rob Park
Talking Brand Building and Consistency with Rob Park Helcim’s lofty goal is to become the world’s most loved payments company. As COO, Rob Park leads the company in its pursuit…
Episode 4: Lisa Genovese
Lisa Genovese on Online Reputation Monitoring In the social media era, online reputation monitoring is more important than ever. Today, we’re going to tell you why, as well as expert…
Episode 3: Brett Colvin
How Goodlawyer Builds a Workplace Culture No One Wants to Leave Today’s post is based on a great discussion with Brett Colvin, CEO and co-founder of Goodlawyer, on the One…
Episode 2: Shauna Thome
Crowfoot Village Family Practice and Their Unique Approach to Patient Care Recently, we sat down with Shauna Thome, the Executive Director of the Crowfoot Village Family Practice in Calgary, Alberta….
Episode 1: Ildi Arlette
Why an Existing Customer Focus is a Powerful Business Strategy This is just one of the powerful insights Ildi Arlette offers us during her interview on the One Billion Raving…