Payments
Speed up service with integrated payments
Reduce wait times, minimize no-shows, and streamline operations with integrated payments for queuing and booking.
Why integrate payments into your queue and booking system?
Allowing customers to pay in advance when they book or while they wait solves these service challenges:
Customers aren’t bothering to cancel appointments
Missed appointments can disrupt scheduling and reduce resource utilization.
Payment processing is slowing down service
Lengthy payment processes often extend service times and decrease overall service efficiency.
Too many steps and processes for staff and customers
Manual payment handling creates extra work for staff and increases the risk of errors.
Customers complain about the payment process
Slow and cumbersome processes negatively impact customer satisfaction.
Switch to WaitWell for better results
Focus on service by collecting payments in advance
Shave time and effort off service—customers can join the queue or book appointments from anywhere and pay from anywhere too.
Give customers options for payments
Allow customers to make payments online for selected services both as walk-ins and appointments. Choose whether to make payments mandatory or optional before joining the queue or booking an appointment. Send customers a link to the payment form while they are waiting for service.
- Secure, compliant payment processing
- Keep customer transactions on a single platform
- Create opportunities for upselling
Intuitive transaction management
Make sure staff can efficiently process final payment once service is complete.
Complete payments
Capture payments from a dedicated payments tab or the queue screen.
Cancel transactions
Allow staff the flexibility to cancel pre-authorized transactions.
Process refunds
Quickly issue full or partial refunds from the service ticket to maintain a smooth and responsive customer experience.
Get a bird’s-eye-view of payments and sales
See how each location (or your entire organization) is performing with a real-time view of completed sales, canceled, percentage of tickets with sales, the number of items sold, and more.
101
Completed sales
7
Ready for capture
2
Aborted or canceled
204
Tickets with sales
297
Total Served
3
No Show
2
Cancelled
6.4 min
Average Serve Time
What our customers are saying…
WaitWell has helped us to solve a major bottleneck when booking appointments, the system handles over 85% of our booking traffic now and has freed up our admin team to do other tasks.
Nick H. G2
WaitWell gives me an opportunity to make appointments with our customers. Clients can book for services and meet with our sales team for engagements. It’s more flexible than manual lineups since customers can join our queue system from their mobile phones.
Ethan Network Security Engineer
We love that the platform includes appointment booking and queuing all in one tool. We are using it at our higher ed institution across many faculties and service units, and students have given us great feedback on their experience.
Higher Education User G2
The single biggest benefit of Waitwell is that it does both queuing (unscheduled walk-ins) and appointment scheduling (ahead of time). Many companies will do one or the other but WaitWell does both extremely well.
Matthew C. Business Systems Analyst
The ease of use significantly reduces the time spent managing schedules, making it a highly efficient tool for any organization. Our onboarding and implementation process was great!
Higher Education User G2
WaitWell assists us in automating scheduling processes, we are able to save time, reduce errors, and focus on delivering better service.
Martha Patton Executive IT Recruiter
Speed up service. Switch to WaitWell.
Learn how you can integrate payment collection into your queuing and booking process.