The best queue management system for student services
No more service bottlenecks or long campus lineups — WaitWell combines appointment scheduling and walk-in management into one surprisingly straightforward platform.
Your students won’t hate the wait
With WaitWell, your students aren’t physically confined to a line. They can join a virtual queue via QR code, website link, or self-serve kiosk and wait from almost anywhere while receiving real-time updates on their position in the queue.
- Send automatic updates and reminders
- Text with international numbers
- Transfer tickets between locations on campus
Manage every appointment type in one place
From an in-person meeting with Financial Aid to a secure remote meeting with an Academic Advisor,
WaitWell’s got it covered.
Support hybrid student services
Staff can manage both in-person and online meetings from the same queue screen and instantly toggle between them, enabling efficient and flexible student services on and off campus.
Integrates with:
- Zoom
- Microsoft Teams
- Google Meet
Booked or walk-in appointments
Combine booked appointments and walk-ins into one scheduling system to manage the entire queue from a single screen and ensure students with appointments are prioritized.
Location customization
Dedicated account managers help you configure WaitWell for multiple locations, services, and appointment types with total admin control and instant support whenever you need it.
Optimize your student services with real-time performance data
See student wait times, service efficiency, and peak periods at each campus location. A customizable dashboard and trend analysis help you spot inefficiencies and make scheduling or resourcing decisions based on relevant, real-time data.
- Monitor tickets and times in real time
- Easily add or remove KPIs from your dashboard
- Choose from 30+ industry or service-specific reports
More features institutions and students love
Real-Time Wait Times
See the current or average wait time for any service across campus.
Two-Way Texting
Communicate directly with students before and after service.
Automated Reminders
Create automated appointment reminders and queue updates.
Ticket Transfer
Transfer student tickets to the location and staff best able to help.
Waivers & Intake Forms
Request and verify student documents before their appointment.
Two-Stage Wait
Set your waiting room capacity and notify students when there’s space inside.
Self-Service Check-In
Let students check in for appointments by responding to a confirmation text.
Student Reviews
Track student feedback by service provider, service type, and location.
Integrate with your existing systems
WaitWell integrates securely with the software and systems you already use to keep your student data safe and readily exportable inside one source of truth.
Hear from our higher education customers…
This has been a huge success for both of our campuses, and we are forever grateful to WaitWell for giving us that. We’ve only been utilizing WaitWell since July, and we have already seen great results.
Jennifer Vick Operations Coordinator for 1Diefendorf
University at Buffalo
I like to be able to see all of the data transparently. We get to see everything the student sees and there is no guessing about the numbers. The real-time data on the dashboard has also been really helpful for this.
Sejal Shah Sr. Manager
University of Texas at Austin – Texas One Stop
We love that the platform includes appointment booking and queuing all in one tool. We are using it at our higher ed institution across many faculties and service units, and students have given us great feedback on their experience.
WaitWell User Higher Education
They are always there to answer the questions as quickly as possible, that’s the biggest change from the last product we had is that we get responses pretty much immediately which is nice when we have such a big institution and we’re trying to figure things out.
Jessica Rodriguez Associate Director
University of Texas at Austin – Texas One Stop
We have received positive feedback from our staff using WaitWell and we’ve worked through fine-tuning some of the configurations in our queues that make more intuitive sense for them. It has also provided our team with more insight to reporting on our service delivery.
Rhoda Ramos Senior Manager of Student Success Service Integration
George Brown College
WaitWell was super easy for our staff to learn. It helps us provide a better experience for students accessing our services, as well as allowing us to think about how to staff based on the types of inquiries we have.
Deb Little Director of Enrollment Management
The WaitWell difference
Ready to serve more students with less stress?
Switch to the queue management system ideal for busy one-stops and high volume student centers.