Better Queue Management for Hospitals and Clinics

Fill your schedule, not your waiting room

queue management for healthcare

Trusted by 600+ locations including these healthcare providers:

Eliminate in-person waiting with mobile check-in and automated patient communication

WaitWell helps to reduce in-clinic wait times at healthcare location such as walk-in clinics, urgent care, emergency rooms, vaccine clinics, radiology clinics and more.

Medical clinics are busy places. Some patients arrive with appointments, but others may require urgent attention as a walk-in. Front desk staff are busy scheduling appointments, greeting patients and other administrative tasks. Patients can easily become frustrated, especially when they don’t know how long the wait will be. On top of it all, sick patients could be contagious and infect other people while waiting.

The average wait time to see a doctor has steadily increased in recent years. 20% of patients have switched doctors due to long wait times. 30% have walked out of a waiting room because the wait was too long. Poorly-managed wait times are driving patients away from their healthcare providers.

Patients have several options for joining the line or making an appointment:

  • QR code
  • Website
  • SMS text
  • On-site kiosk
  • WaitWell app
  • Staff member

WaitWell allows clinics and urgent care facilities, imaging facilities and other medical practices to manage appointments and walk-ins from one simple queue screen. Because patients add themselves to the queue and schedule their own appointments, staff have more time to attend to patients who have arrived just in time for their visit.

With WaitWell, doctors see more patients and waiting rooms are less crowded because in-office waiting time is reduced. Clinics that use WaitWell experience better patient satisfaction and lower staff stress levels.

Reduce stress levels with the right tools

Long lineups and crowded waiting areas cause staff stress levels to rise. WaitWell reduces on-site waiting, creating a better working environment for customer-facing service providers.

Increase staff

Deliver patients to the right place, at just the right time. Intelligent workflows and automated communication mean patients arrive prepared. Reduce service times by up to 48%.

Get key insights into service operation

WaitWell makes service data actionable. Get real-time insight into service operations with the Dashboard. Uncover service trends with Reports & Analytics. Capture insights with customer reviews.

University Reproductive Associates reduces in-office waiting by 33% with WaitWell.

“WaitWell has solved the issue of patients constantly calling the office during our busiest hours to see how long the wait will be. Now they can simply send a text to join our line. “

Clinics that use WaitWell experience:


less onsite waiting


better patient retention


less stress for staff

Get a busier clinic without crowding your waiting room

Multi-channel join

You decide how patients join your line. Options include join by SMS text, scan a QR code, join from home or use an on-site kiosk.

Automate updates

Patients will never have to ask, “How much longer?” Customize your status page with all the details patients need to know.

Two-stage wait

Set a capacity for your waiting room. Notify patients when there is space for them to wait inside. Keep your line moving at all times.

Achieve load balancing

Even out the “peaks and valleys” of demand by letting patients view the current wait times online so they can plan the best time to arrive.

WaitWell priority

Automate your waiting room workflow

Digitize sticky notes

WaitWell Notes means staff can share critical details with team members without having to leave their computers. Keep everyone on the same page with ease.

Put patients on hold

Sometimes patients arrive late or unprepared. With WaitWell, you can put them on hold and they can put themselves back in queue when ready to be seen.

Transfer patients

WaitWell makes it simple to transfer tickets to the service provider best able to help. You can even transfer tickets to another location with a shorter wait time.

Splash pages

Put key messages in front of patients when they join the queue by adding a splash page to the kiosk or join page. Use for urgent notices or cross-promotion.

Free up staff time by letting patients book themselves in

Free up staff time

Patients make, change and cancel their own appointments, at their own convenience. Reduce inbound calls by up to 60%.

Reduce no-shows

When patients are able to schedule their own appointments, they are less likely to change or cancel the appointment, resulting in 66% fewer no-shows.

Self-serve check-ins

Visitors with appointments confirm arrival and are added to the queue by responding to an automated text.

Automate reminders

Calls to remind patients of their appointments take up valuable time. Instead, send automated reminder emails or texts with important details related to their visit.


Get a deeper understanding of your clinic operations

Patient Reviews

Track visitor feedback by service provider, service type and location. Feedback is attached to ticket history, making these ratings and reviews actionable. View and sort reviews and ratings by region.

Real-time dashboard

Get real-time data that managers can use to monitor the patient experience at-a-glance. View aggregate data for multiple locations.

Sort & Export

All data is sortable by service provider, type, location and region. Filter by date or time for exact reporting to line up with your assessment period. Export to .csv or your preferred integration.

Patient reporting

WaitWell makes it simple to uncover trends related to service times, wait times, ticket volumes, balk rates, no-shows, cancellations and much more.

Develop a stronger connection with your patients

Two-way SMS text

Send and receive in-app or SMS messages from patients before, during or after service. Staff send and reply to messages directly from the queue screen.

Waivers & Intake Forms

Automate and streamline collection of information you need to help patients efficiently and securely. Set up workflows to triage patients and collect information specific to each visit.

View Patient Details

Context is important when helping patients with medical concerns. WaitWell allows staff to see ticket history for the current patients as well as historical patient data.

Customized communication

Tailor communication based on service type, service stage, time and location with automated notifications. All of our communication templates are fully customizable

waitwell-ticket history

We are no longer dealing with patients telling us that they arrived first or asking us how much longer they must wait.

Agnie Machin, University Reproductive Associates


Eliminate lineups and clipboard waiting lists

Get in touch today to learn how WaitWell helps busy medical practices to see more patients in a day without crowding waiting rooms. Patients love WaitWell’s simple queue, and staff love the intuitive interface.