Manage capacity and admission at busy events

Let guests move freely while they wait their turn

virtual lineup

Long lineups take the fun out of events

People don’t like standing in line. 95% of people would rather wait in a virtual lineup.

With WaitWell, your customers can move freely while they wait and arrive just in time for admittance. A unique QR code is sent out to each attendee when it is their turn. After it is scanned, the QR code is disabled to ensure a single admittance for each ticket. This guarantees that the capacity in your venue is always accurate.

With WaitWell event mode, staff can focus on making sure guests are having a great time, instead of managing lineups and capacity. Guests never have to wonder How much longer? becuase they can easily keep track of their position in line and estimated WaitWell on their mobile devices.

With WaitWell, customers can join the line through:

  • Unique QR code
  • Mobile device
  • Kiosk

Automatically send out unique QR codes

  • QR codes are sent out to each visitor when it is their turn
  • A unique QR is created for each guest
  • QR codes are disabled once they are scanned, ensuring there is accurate capacity in the venue at all times
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Manage your capacity with the click of a button

  • Control how many people are in your event space at a time
  • Move customers to next waiting stage automatically
  • Place people on hold if they need more time
  • Prioritize visitors so they don’t have to wait
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Communicate with your guests directly

  • Chat with your guests in line before and after service through SMS
  • Automate communication templates
  • Send out mass communication to everyone waiting in line
  • Ask your customers to review their experience after they leave
two way communication

Gain deep event insights with service analytics

  • View all of your operations in real-time ie; current wait times, service times, capacity etc.
  • Monitor event and staff performance
  • Collect, measure and analyze customer feedback
  • Export data to .xls or use one of the popular integrations from our growing API library.
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Ready to transform service delivery? Reach out today. We’d love to help.