Episode 7: Russ Dantu

Be the leader of the pack

Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with him over 30 years of management, sales, trade show and customer service experience, and well over 18 years worth of experience in the public speaking arena. In addition, he offers workshops and powerful keynotes to youth groups.

Russ is an award-winning speaker. He is sought after for his sessions on leadership, management and customer service training. He is the author of At Your Service, in which he profiles business leaders with different perspectives on customer service.

As owner of Synergy Solutions Inc, Russ strategically assists clients in setting themselves apart from their competition through the use of promotional products, staff apparel and corporate gifts.

Russ is happily married to his wife, Sonia and has two grown children, Christopher and Carissa. When he isn’t working, Russ enjoys attending Toastmasters, playing hockey, golf, camping, walking his Golden Retriever, Shylo, and travelling.

In this episode, Russ and Shannon talk about what it really takes for an organization to be able to claim they delivery exceptional customer service and how companies can get focused on what they do better than anyone else to deliver on their customer service promises.

Russ Dantu is on LinkedIn.