Streamline Student Services
Accelerate how service happens with WaitWell’s Intelligent Service Workflows
Trusted by 600+ locations, including these respected post-secondary institutions:
Remove lineups from the student experience on your busy campus
It is no secret that universities are under pressure to deliver better service to more students each year. Without an efficient workflow management system in place, this environment can be overwhelming for staff and students, especially at peak times. WaitWell workflow management simplifies service delivery anywhere on campus.
Students have several options for joining the line or making an appointment:
Once they have joined the line, students are able to move freely around campus while they wait for service. The WaitWell status page keeps them informed about their position in line and current wait time. With communication templates tailored to each service, students arrive prepared and on-time for service.
No more long wait times or miscommunications. WaitWell’s intuitive platform and tailor made features ensure that your customers receive personalized attention and timely service, while your staff is empowered to deliver exceptional service.
Colleges and Universities that use WaitWell experience:
more efficient operations
less line abandonment
decrease in student wait times
“I would say it’s really good in terms of the benefit that it provides to both staff and students, and that’s kind of the perfect solution. Often we’re looking at changes that are really good for the student, but make it harder for our staff. And this is one of those situations where the system is good for everyone all around.”
Completely customizable solution
From the appearance to queue settings you’re in control of your workflow.
Endless reporting capabilities
Get your business insight when you need them with our extensive reporting library.
Fully integrated virtual meetings
Quickly launch virtual meetings from your dashboard with the click of a button.
Cloud-based solution built for Post-Secondary Institutions
With our cloud-based solution you can stay up-to-date with no disruptions to your work day.
Service and Support
All of our customers are paired with a dedicated Account Manager who has extensive experience in digitizing service delivery with intelligent queue and workflow management.
As your business evolves, your needs will change too. Your Account Manager is there to help with any modifications you need to make to your workflow.
“They are always there to answer the questions as quickly as possible, that’s the biggest change from the last product we had is that we get responses pretty immediate which is nice when we have such a big institution and we’re trying to figure things out.”
Digitally transform service delivery
WaitWell streamlines service operations. Our feature-rich solution can be tailored to your organization to produce an automated workflow that delivers an exceptional Student experience every time.
Queueing
Replace lineups with a virtual queue. Students join your lineup using their mobile devices or an on-site kiosk and arrive just in time for service.
Flex Appointments
Free up staff time by putting students in control of their appointments. Automate appointment reminders and arrival confirmations.
Analytics
Get powerful business insights. See operations in real time with the WaitWell Dashboard. Identify trends over time with advanced reporting.
Virtual Meetings
WaitWell makes it easy for your staff to meet with your customers virtually and securely. You can give your customers the choice of meeting virtually, talking over the phone or receiving in-person services.
Workflow
Automate task flow with WaitWell’s unique workflow solution. Track progress for in-person and off-counter services from start to finish and keep customers updated on the status of their requests.
Events
With WaitWell, your customers can wait from anywhere and arrive just in time for admittance. A unique QR code is sent out to each attendee when it is there turn, and disabled once they are scanned.
“Our transition over to WaitWell was pretty seamless and very easy. We had really good support. ”
Start your digital transformation today
Simply fill out the form below and one of our team members will get in touch with you to learn more about your unique campus needs.