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Your queue management system should do more than just get rid of lineups.

Let WaitWell help your university to improve how students access services on campus

university student using a cell phone to join a virtual queue

WaitWell gets rid of student lineups at student admissions offices, financial aid offices, campus clinics and anywhere else on campus that students have to wait for service.

“Our transition over to WaitWell was pretty seamless and very easy. We had really good support. ” 

– Sejal Shah, Sr. Manager at Texas One Stop
sejal talks about queue management at their one stop

Colleges and Universities that use WaitWell experience:


more efficient operations


less line abandonment


decrease in student wait times

“I would say it’s really good in terms of the benefit that it provides to both staff and students, and that’s kind of the perfect solution. Often we’re looking at changes that are really good for the student, but make it harder for our staff. And this is one of those situations where the system is good for everyone all around.”

Elfie, Associate Registrar & Director of Service and Records
university of texas at austin one stop queue solution kiosk

Digitally transform service delivery

WaitWell streamlines service operations. Our feature-rich solution can be tailored to your organization to produce an automated workflow that delivers an exceptional Student experience every time.

Completely customizable queue and booking solution for busy student service centers

From the appearance to queue settings you’re in control of your workflow.

  • Add your school logos and colors to every page
  • Update or modify queue and appointment settings
  • Manage staff permissions
  • Update holiday hours
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two students socializing in a common area

Endless reporting capabilities to illuminate student service operations

Get your business insight when you need them with our extensive reporting library.

  • Unlimited reporting
  • Automatic daily, weekly and monthly summery reports
  • Filter by location, service type and more
  • Searchable ticket history

Fully integrated virtual meetings so you can meet with students from anywhere

Quickly launch virtual meetings from your dashboard with the click of a button.

  • Google Meets
  • Microsoft Teams
  • Zoom
  • No copy and paste required!
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Cloud-based solution built for busy student service and one-stop locations

With our cloud-based solution you can stay up-to-date with no disruptions to your work day.

  • No downtime
  • No blackout dates
  • New features and feature updates
  • Regular software updates

Service and support you can trust for a seamless queue management solution transition

All of our customers are paired with a dedicated Account Manager who has extensive experience in digitizing service delivery with intelligent queue and workflow management.

As your business evolves, your needs will change too. Your Account Manager is there to help with any modifications you need to make to your workflow.

Account management team leads

“They are always there to answer the questions as quickly as possible, that’s the biggest change from the last product we had is that we get responses pretty immediate which is nice when we have such a big institution and we’re trying to figure things out.” 

Jessica, Associate Director, Texas One Stop


Replace lineups with a virtual queue. Students join your lineup using their mobile devices or an on-site kiosk and arrive just in time for service.

Flex Appointments

Free up staff time by putting students in control of their appointments. Automate appointment reminders and arrival confirmations.


Get powerful business insights. See operations in real time with the WaitWell Dashboard. Identify trends over time with advanced reporting.

Virtual Meetings

WaitWell makes it easy for your staff to meet with your customers virtually and securely. You can give your customers the choice of meeting virtually, talking over the phone or receiving in-person services.


Automate task flow with WaitWell’s unique workflow solution. Track progress for in-person and off-counter services from start to finish and keep customers updated on the status of their requests.


With WaitWell, your customers can wait from anywhere and arrive just in time for admittance. A unique QR code is sent out to each attendee when it is there turn, and disabled once they are scanned.

Colleges and universities across North America trust WaitWell to manage queues and transform service on campus

It is no secret that universities are under pressure to deliver better service to more students each year. Without an efficient workflow management system in place, this environment can be overwhelming for staff and students, especially at peak times. WaitWell workflow management simplifies service delivery anywhere on campus.

Students have several options for joining the line or making an appointment:

  • At an On-site kiosk
  • Sending a SMS text
  • Manually by a staff member
  • Scanning a QR code
  • Through the WaitWell App
  • Link on your Website

Once they have joined the line, students are able to move freely around campus while they wait for service. The WaitWell status page keeps them informed about their position in line and current wait time. With communication templates tailored to each service, students arrive prepared and on-time for service.

No more long wait times or miscommunications. WaitWell’s intuitive platform and tailor made features ensure that your customers receive personalized attention and timely service, while your staff is empowered to deliver exceptional service.

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Start your digital transformation today

Simply fill out the form below and one of our team members will get in touch with you to learn more about your unique campus needs.