Get to know your customers like never before

Identify trends and illuminate the customer journey with industry-leading customer insights

Finally, the insights you need to deliver the very best customer experience

At WaitWell, we are passionate about helping organizations to design and deliver customer experiences that delight. The first step toward improving the customer experience is mapping the customer journey. But that’s hard to do when you don’t even know where you are on the map.

With WaitWell, you get powerful understanding of the customer journey, at both the organizational and individual level. Identify trends over time to see where operations can be improved, or dig deeper into individual service details to better understand the background of each visit.

  • Full-featured CRM
  • Collect customer reviews by SMS or email
  • Sortable, exportable reports

Make it easy for customers to tell you what they think

  • Send customers a text or email link after service
  • Let customers complete a rating in as little as two clicks!
  • Invite customers to provide insightful comments on service operations
service provider receives actionable feedback and reviews from clients

Authentic & timely customer reviews

  • Link customer reviews to tickets to understand factors related to customer satisfaction
  • Run reports by location, service type or service provider
customer reviews feature in WaitWell

See visitor history at a glance

  • Empower staff with historical details they need to provide the best service
  • Coordinate support for visitors with full visit history
Service provider engaging with happy clients