WaitWell Queue Management Solution eliminates lineups in clinics, retail, higher education and events. Visitors use the the mobile browser or SMS messaging app on their phone to manage appointments or join a virtual queue – no queue app download required. Free up your staff’s time – no more messaging or calling people when it’s their turn or collecting paper intake forms and waivers.

Over 2 million people have experienced the freedom of being able to wait anywhere with WaitWell. Whether you work in healthcare, education, retail, logistics or food service, WaitWell’s highly configurable solution can create a workflow that delivers the right people to the right place at the right time.

From the very first day, our customers have given us great positive feedback and advised us how much they appreciated not having to line up outside in inclement weather. The customers also appreciated the flexibility of being able to do a little shopping, or have a coffee, all the while knowing that their place in line is guaranteed.

Dennis Howie, Owner of the Registry at South Trail Crossing in Calgary

Reduce walk-aways

Send and receive SMS messages

Collect digital waiver and intake forms


online reviews

8 Tips to Make Waiting Painless for Your Customers

It’s not always possible to eliminate waiting altogether. Yet, waiting is a source of frustration for most people. Luckily, there are steps you can take that can dial down the annoyance factor and win you some points with your customers at the same time.

Download the Tip Sheet

Northern Alberta Institute of Technology (NAIT) uses WaitWell on busy campus

NAIT selects WaitWell as part of its plans to welcome students back to campus safely in the Fall of 2021.

View Case Study