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NAIT saves 200k+ hours of wait time with WaitWell
Case Studies

NAIT saves 200k+ hours of wait time with WaitWell

NAIT improved staff engagement and student satisfaction by replacing physical lineups with virtual queues, saving thousands of hours of wait time for busy students.

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Langer’s increases revenue and customer satisfaction
Case Studies

Langer’s increases revenue and customer satisfaction

Langer’s Entertainment Center increased its food and beverage revenue by allowing customers to join a virtual queue and keep track of the position in line on their cell phone instead of standing in a physical lineup.

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George Brown streamlines access to student services
Case Studies

George Brown streamlines access to student services

George Brown College turned to WaitWell to help it unify the student experience by streamlining how students access services on its three downtown Toronto campuses as well as virtually.

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Glentel reduces customer walkaways by 27% with WaitWell
Case Studies

Glentel reduces customer walkaways by 27% with WaitWell

Glentel uses WaitWell to eliminate lineups and reduce customer walkaways. Shoppers at Costco stores are able to join a line and monitor their position in line on their mobile devices, so they can move freely and shop while they wait their turn for service.

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Immigration Medical Toronto eliminates in office waiting
Case Studies

Immigration Medical Toronto eliminates in office waiting

Managing walk-in patients alongside patients arriving with appointments was putting pressure on busy front counter staff at Immigration Medical Toronto. They turned to WaitWell to streamline the process for keeping track of who’s next and giving patients insight into their wait time.

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Modernizing how customers access motor vehicle services
Case Studies

Modernizing how customers access motor vehicle services

One of Alberta’s busiest motor vehicle offices replaced in-office waiting with a seamless virtual queue experience. With WaitWell, their customers join the line from home, by scanning a QR code on the door or using the on-site kiosk.

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Regina Police Services reduces service times by 48%
Case Studies

Regina Police Services reduces service times by 48%

Regina Police Services was looking to streamline service operations at its Inquiry Desk. Since using WaitWell, they have experienced shorter service times, reduced wait times and an overall improvement in staff and customer satisfaction.

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WaitWell supports better customer feedback
Case Studies

WaitWell supports better customer feedback

Clever Canines exists to give dog owners freedom, but they struggled to provide the daily feedback to dog owners at the end of the day when the lobby area was crowded with dog owners waiting to pick up their pets. WaitWell was the solution they needed to eliminate lineups and give staff the time they need to provide that quality feedback.

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Using analytics to transform service operations
Software Articles

Using analytics to transform service operations

If it Matters, Measure It At WaitWell, we always say, “If it matters, measure it.” Consistent measurement of performance related to a goal helps the team stay focused. It also…

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Episode 7: Russ Dantu
Podcasts

Episode 7: Russ Dantu

Be the leader of the pack Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with…

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Episode 6: Donnovan Simon
Podcasts

Episode 6: Donnovan Simon

Don’t leave staff on an island Donnovan Simon is a customer success and process expert. He joins Shannon to talk about what has changed in customer success and what remains…

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Episode 5: Rob Park
Podcasts

Episode 5: Rob Park

Talking Brand Building and Consistency with Rob Park Helcim’s lofty goal is to become the world’s most loved payments company. As COO, Rob Park leads the company in its pursuit…

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  • Why WaitWell
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