Using analytics to transform service operations
If it Matters, Measure It At WaitWell, we always say, “If it matters, measure it.” Consistent measurement of performance related to a goal helps the team stay focused. It also…
Episode 7: Russ Dantu
Be the leader of the pack Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with…
Episode 6: Donnovan Simon
Don’t leave staff on an island Donnovan Simon is a customer success and process expert. He joins Shannon to talk about what has changed in customer success and what remains…
Episode 5: Rob Park
Talking Brand Building and Consistency with Rob Park Helcim’s lofty goal is to become the world’s most loved payments company. As COO, Rob Park leads the company in its pursuit…
Patient experience: a worthwhile investment
There is no shortage of evidence linking improved PX to better outcomes — for businesses, staff and patients. When patients are happy with their experience as health care consumers, they…
Episode 4: Lisa Genovese
Lisa Genovese on Online Reputation Monitoring In the social media era, online reputation monitoring is more important than ever. Today, we’re going to tell you why, as well as expert…
Episode 3: Brett Colvin
How Goodlawyer Builds a Workplace Culture No One Wants to Leave Today’s post is based on a great discussion with Brett Colvin, CEO and co-founder of Goodlawyer, on the One…
Episode 2: Shauna Thome
Crowfoot Village Family Practice and Their Unique Approach to Patient Care Recently, we sat down with Shauna Thome, the Executive Director of the Crowfoot Village Family Practice in Calgary, Alberta….
Episode 1: Ildi Arlette
Why an Existing Customer Focus is a Powerful Business Strategy This is just one of the powerful insights Ildi Arlette offers us during her interview on the One Billion Raving…
WaitWell Wins Calgary Startup TNT Investment Summit IV Finale
Startup TNT Calgary invests over $300K into Calgary-based Queue Management Solution company, WaitWell, at the Investment Summit Finale at Platform Calgary. We opened our raise at Startup TNT and this…
Is this the end of waiting in line as we know it?
by Courtney Shea in Pivot Magazine Calgary-based lineup management app WaitWell is changing what it means to wait in line—and businesses couldn’t be happier Shannon Vander Meulen has been attending…